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Incorrect search result listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My Name is Tom and I work for a company name Deakin College. All the business information as far as I'm aware in relation to Deakin College is concerned is correct.

 

The issue is the following. We are partnered with a much larger organization called Deakin University. As of today if you search for "Deakin University phone number" in Google search, will return my business "Deakin College" and lists the company information of "Deakin College" and not "Deakin University" as searched.

 

My reception is now being overwhelmed with calls from students of Deakin University.

 

I need to have this corrected ASAP.

1 Expert replyverified_user

Re: Incorrect search result listing

Top Contributor
# 2
Top Contributor

@Some O

 

Is this your correct G+ URL:

https://plus.google.com/106569644436041367139/about?

 

And can you show  me any result showing the "Deakin University" with your phone number (+61 3 5227 7280)

 

The result I get for the university shows an other phone number (+61 3 9244 5197):

screenshot-www.google.de 2016-09-26 15-05-18.png

"I need to have this better explained" by you asap ;-)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect search result listing

Top Contributor
# 3
Top Contributor

@Some O

 

I now believe understanding the issue and having identified the core of the matter.

There are two listings for the college:

One is based on my above G+ page URL https://plus.google.com/106569644436041367139

showing +61 3 5227 7280 and its the claimed listing as per https://goo.gl/maps/8DfctZWYY532

The other one is an unverified listing https://goo.gl/maps/fVvFPqwV2An and this shows the phone number (03) 9244 5197

 

So all you need is to contact Business support and requesting them the  unverified listing merged with your verified listing (keeping of course your correct phone number but also getting all 16 reviews of the actual unverified listing attached to your verified listing)

Here how you can contact business support https://goo.gl/6jjAlj

And here their opening hours:

You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Incorrect search result listing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Issue is this. I search Deakin University phone number.

 

I get (03) 9244 5197 which is for Deakin College, not Deakin University.

 

The company listed on the right is Deakin College, not Deakin University.

 

Deakin College is a much small partnership company attached  to Deakin Universtiy, who's reception can't handle the volume of calls from Deakin University students.

 

2016_09_27_08_35_21_deakin_university_phone_number_Google_Search.jpg

Re: Incorrect search result listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

This is the company that should be returned.

 

2016_09_27_08_42_11_deakin_university_Google_Search.png