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Incorrect driving directions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Further Performance LLC

2. 305 Thomas Ave N. Minneapolis, MN 55405

3. (612) 374-2604

4. Driving directions URL

 

We've moved from our old shop on Humboldt Ave N to our current shop on Thomas Ave N. Although the address is correct driving directions take you to our old shop. A major inconvenience for our customers so any help would be great. 

2 Expert replyverified_user

Incorrect driving directions

Rising Star
# 2
Rising Star

Have you moved the map marker when you are logged in or trying to make an edit. Some times repositioning it slightly will help. That has fixed it for some people. Also, you can click on the map generated by the link in #4 and report a problem click on other feed back and it will give you a chance to post information and a screen shot of what the problem is.

David W Cox, Google My Business Rising Star
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Find me on: Google+ | Facebook |

Incorrect driving directions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I've tried both of those to no avail. Thanks for the tips however.

Incorrect driving directions

Top Contributor
# 4
Top Contributor

Hi @Tristan H

 

There are two  different GoogleMyBusiness  instances of the business:

1# maps URL to the first GoogleMyBusiness instance https://goo.gl/maps/Ec5tdAPR8Ls

Incorrect direction between Business and its street address:

https://goo.gl/maps/adz4oc7HWCB2

and 

2 # Maps URL to a second GoogleMyBusiness instance:

https://goo.gl/maps/VbLGRWdFg4u

correct direction between Business and its street address:

https://goo.gl/maps/cgzKqwz5Hrk

 

Only the first one is affected by the direction error.

Why on earth do yo have two listings for the same business?

 

Guessing I have to ask Google to merge both listings and while doing it to keep the correct direction of the second GMB instance.

 

 

@David W Cox

This kind of direction error need a specila action by Google to fix it and the feedback option of GMaps is useless to report this kind of errrors 

To escalate it to Google (as I can do as TC of this forum)

I need a feedback from @Tristan H regarding the two GoogleMyBusiness instances

 

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_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect driving directions

Rising Star
# 5
Rising Star

@Helmut Geissler when I see posts like this were directions do not work can I just tag you and then stay out of it?  Or does that push too much at you?

David W Cox, Google My Business Rising Star
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Find me on: Google+ | Facebook |

Incorrect driving directions

Top Contributor
# 6
Top Contributor

@David W Cox

there are fortunately  not that much directions  errors like this one here  (and this one is even a very special case due to the duplicate listings)

But you should note:

the error happens with single listings too.

And yes, feel free to tag me.

I'm always happy to help users (with the help of Google only of course in such direction error cases)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect driving directions

Top Contributor
# 7
Top Contributor

@Tristan H

 

have still no feedback  from you about the duplicates - hence have not yet escalated your direction error 

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect driving directions

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thanks @Helmut Geissler, the only reason I can think that there would be two instances is because the address 305 Thomas Ave N was originally located in the parking lot displayed in #2. Versus now the 305 address is located at our shop as displayed in #1.

Incorrect driving directions

Top Contributor
# 9
Top Contributor

@Tristan H you didn't tell me which of both instances should considered as worth to remove

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Incorrect driving directions

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
The one that is the triangular parking lot nearest Glenwood is just a
parking lot, our building (in between the train tracks) is our actual
location.

Thanks,

Tristan