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Incorrect Photo For business google search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

 

 




We are Silverprint Ltd and since LAST FEBRUARY Google is NOT ABLE TO REPLACE our main picture on google. This is really shocking. We have contacted you min 20-30 times! We have wasted weeks on the phone and we can't believe that it is so difficult to change our picture on google. We are losing customers each day, as the picture on the website is STILL showing our London location! Now we are in Poole, as I mentioned, we moved a year ago!
Can you advise why Google (the super technology company) can't change one sad picture. We received terrible service. Nobody can confirm what is going on. I have several emails confirming that the whole thing is done but it is still wrong.
I would appreciate if you can advise why we have to lose customers because your team can't do their jobs??
One year, really??

We never been let this much by any company.
Can you found out what is going on?? Please advise with the manuals and call the specialist team, as I have done this millions of times.

I want this to be resolved asap.

Hope you can help after one year.

Silverprint Management

2 Expert replyverified_user

Incorrect Photo For business google search

Top Contributor
# 2
Top Contributor

Hi SM

 

We are volunteers on this forum and without the following information are unable to help:

1. Full business name and address

2. Link to the photo in question

 

If you have a case support ID number then that would also be very handy as it may help us if we need to escalate it to Google.

 

Thank you.


Priya Chandra, Google My Business Top Contributor
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Incorrect Photo For business google search

Rising Star
# 3
Rising Star

Is this you?  https://www.google.com/search?q=Silverprint+Ltd&oq=Silverprint+Ltd&aqs=chrome..69i57.574j0j9&sourcei...

The image showing as your featured image is coming from your profile at http://www.localdatasearch.com/london/southwark/stationers/silverprint-12861164  - claim your profile there.  You can check with them - either update your image at that site or have them simply remove it.  Your GMB image stack will then be refiltered.  It should be almost immediate.

Make sure you have the image you WANT already set up in GMB; hopefully the Google algorithm will pick that up instead.

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Incorrect Photo For business google search

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Yes it is us, however I don't understand why google can't upload our Exterior pictures, as they are not showing for a year? Also why google did not advise this information in the last year.

I can copy the calls in, they said their technical team is working on this, and they said the same in each month.

I will try this what you suggested though.

 

Thanks

Incorrect Photo For business google search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Done this, let's see.

I wish this would resolve it.

 

Incorrect Photo For business google search

Rising Star
# 6
Rising Star

The current image and profile is still up at http://www.localdatasearch.com/london/southwark/stationers/silverprint-12861164  -with the 119-122 London Road. London, SE1 6LF address.  Once that has been claimed, updated, and indexed it should swap.

ONCE the profile page changes and the London photo is no longer on the page, if there is no change, you will need to contact Local Data Company (http://www.localdatacompany.com/) directly and ask them to remove http://google.localdataimages.com/800_WM/2268/22687923.jpg from their image server.  

 

FYI you may want to make sure your storefront image on GMB meets the minimum specs before all this changes (https://support.google.com/business/answer/6103862?hl=en)  - I have had the best luck with cover images at 1500 x 740 px 


_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Re: Incorrect Photo For business google search

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
When you claim your business there is no option for uploading picture on this site.
I updated all info and confirmed verification link. Do they contact us direct?

Best Regards


[cid:image001.gif@01D1E8BD.3CBC2040]

Silverprint Ltd
Unit 26 Albany Business Park
Cabot Lane
Poole BH17 7BX
M/ +44 (0) 7833 986 613
clive.matlock@silverprint.co.uk
www.silverprint.co.uk

Incorrect Photo For business google search

Rising Star
# 8
Rising Star

Actually, it looks like they only use their own photo resources - "We photograph all businesses visited by our researcher-photographers"

According to their FAQs, it looks like it may take as long as 14 days for them to update their listings, so it may not be quite as quick as I had hoped.  I have also pinged them. 

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Incorrect Photo For business google search

Rising Star
# 9
Rising Star

Some additional info from LDC per http://www.localdatacompany.com/contact - for a replacement image your company that you have seen on Google. Please email update@localdatacompany.com with your company name, address and attach a replacement image. The image resolution must be: 4000 x 3000.

Now that you've claimed your listing, that should speed things up.  Sorry I missed that the first time.

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Re: Incorrect Photo For business google search

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thank you for all your help, see what happens. I will contact them with the new image as well!

Best Regards


[cid:image001.gif@01D1E8BD.3CBC2040]

Silverprint Ltd
Unit 26 Albany Business Park
Cabot Lane
Poole BH17 7BX
M/ +44 (0) 7833 986 613
clive.matlock@silverprint.co.uk
www.silverprint.co.uk