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Incorrect Name, Wrong Logo in Knowledge Panel

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# 1
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1. Children's Medical Center Dallas
2. 1935 Medical District Dr, Dallas, TX 75235
3. (214) 456-7000

4. Google Maps URL
5. Website

 

The Knowledge Panel displaying for this location is using the wrong name, Children's Medical Center of Dallas (see screenshot 1). The correct name should be Children's Medical Center Dallas. When using the "suggest an edit" feature on the Knowledge Panel the name appears correctly (see screenshot 2). The KP is also using an outdated logo from a press release published in 2011, despite the fact that this business has a logo in the logo field and profile image field uploaded in the Google My Business dashboard.

 

I have flagged the old logo image in Google Maps and we are attempting to reach out the press release author to have the old logo removed from the pr.

 

In searching for any citations or 3rd party mentions of the wrong name, Children's Medical Center of Dallas, I was able to find only two sources and they were both on the second page of results. Article 1   Article 2

 

Desired outcome: Have the correct logo and name appear in the knowledge panel for Children's Medical Center Dallas.

KP with wrong name and logoKP with wrong name and logo

 

 

KP suggest an edit with correct nameKP suggest an edit with correct name

 

 

Google Maps listingGoogle Maps listing

 

 

Logos in GMB DashboardLogos in GMB Dashboard

 

 

Correct logoCorrect logo

 

 

1 Expert replyverified_user

Re: Incorrect Name, Wrong Logo in Knowledge Panel

Top Contributor
# 2
Top Contributor

@Jenna K

 

I can't replicate this as you seem getting the KP:

 

I get it this way:

Screenshot 2017-03-08 at 18.49.19.png

 

Note the listing and KP I get listed is based on a unverified / unclaimed listing as per https://goo.gl/maps/9uVAN4gfFaP2 

 

I see that your screenshots shows a   KP of an other listing;

 

Its this verified listing: https://goo.gl/maps/wagkiN7AcYr

 

Please tell me whyb there is a verified listing showing the "of Dallas" name and an unverified listing showing the correct name without the "of".

 

Who is managing the verified listing and should I try deleting the unverified listing?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect Name, Wrong Logo in Knowledge Panel

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# 3
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Hi Helmut,

 

I have contacted Google support about that duplicate on at least 3 occasions via email, Twitter, and their support form.  They have resolved several other duplicates that were out there but this one still hasn't been merged. There is also another duplicate I've requested to have merged here: https://goo.gl/maps/E3rWy1zaNS32

 

The verified listing does not show "of" in the name. https://goo.gl/maps/55VeD8B2c7s