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Incorrect Name, Wrong Logo in Knowledge Panel

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# 1
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1. Children's Medical Center Dallas
2. 1935 Medical District Dr, Dallas, TX 75235
3. (214) 456-7000

4. Google Maps URL
5. Website


The Knowledge Panel displaying for this location is using the wrong name, Children's Medical Center of Dallas (see screenshot 1). The correct name should be Children's Medical Center Dallas. When using the "suggest an edit" feature on the Knowledge Panel the name appears correctly (see screenshot 2). The KP is also using an outdated logo from a press release published in 2011, despite the fact that this business has a logo in the logo field and profile image field uploaded in the Google My Business dashboard.


I have flagged the old logo image in Google Maps and we are attempting to reach out the press release author to have the old logo removed from the pr.


In searching for any citations or 3rd party mentions of the wrong name, Children's Medical Center of Dallas, I was able to find only two sources and they were both on the second page of results. Article 1   Article 2


Desired outcome: Have the correct logo and name appear in the knowledge panel for Children's Medical Center Dallas.

Search.DallasChildrensKP.pngKP with wrong name and logo



SuggestanEdit.DallasChildrensKP.pngKP suggest an edit with correct name



Maps.DallasChildrensKP.pngGoogle Maps listing



GMB.DallasChildrensKP.pngLogos in GMB Dashboard



ChildrensHealthDallas.pngCorrect logo



1 Expert replyverified_user

Re: Incorrect Name, Wrong Logo in Knowledge Panel

Top Contributor
# 2
Top Contributor

@Jenna K


I can't replicate this as you seem getting the KP:


I get it this way:

Screenshot 2017-03-08 at 18.49.19.png


Note the listing and KP I get listed is based on a unverified / unclaimed listing as per 


I see that your screenshots shows a   KP of an other listing;


Its this verified listing:


Please tell me whyb there is a verified listing showing the "of Dallas" name and an unverified listing showing the correct name without the "of".


Who is managing the verified listing and should I try deleting the unverified listing?

Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect Name, Wrong Logo in Knowledge Panel

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# 3
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Hi Helmut,


I have contacted Google support about that duplicate on at least 3 occasions via email, Twitter, and their support form.  They have resolved several other duplicates that were out there but this one still hasn't been merged. There is also another duplicate I've requested to have merged here:


The verified listing does not show "of" in the name.