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Incorrect Business Address in Google Search

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My company, Hockeystick, moved two months ago and for some reason Google My Business still says "Pending Review -Your recent edits aren't published yet. Changes may be reviewed by Google for up to 3 days." It's been way longer than 3 days and I'm worried it's going to start confusing customers. 

 

Hockeystick (www.hockeystick.co)

Existing/Inaccurate Business Address: 71 King Street West, Toronto, ON
Accurate Busines Address: 325 Front Street West, 4th Floor, Toronto ON

Phone #: 1-800-593-6707

 

What do I do?  

 

Thanks!

1 Expert replyverified_user

Incorrect Business Address in Google Search

Top Contributor
# 2
Top Contributor

Its bit strange as the listing for the old address still exist and gets shown as verified: https://goo.gl/maps/c4VouZ7BDWS2

 

Are you sure having made the busness "moved" from the old to the new address in your dahsboard too?

 

It looks you did not finish the move or the necassary address edits in your the dahboard properly 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Incorrect Business Address in Google Search

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

Thanks for replying!

What do you mean by dashboard?

I went to my Brand Google+ Account, navigated to My Business, clicked edit
and updated the address. On my end the change still says pending.

[image: Inline image 1]

Thanks again.

Incorrect Business Address in Google Search

Top Contributor
# 4
Top Contributor

Dashboard = https://business.google.com/manage 

 

screenshots: due to an annoying  bug of the forum software we all can't right now provide and see any screen captures if uploaded to the forum.

Please upload them to your  GoogleDrive or any public image hosting site - linking them to here

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect Business Address in Google Search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks!

 
I went to the dashboard and it has the new address listed as published. 
 

Incorrect Business Address in Google Search

Top Contributor
# 6
Top Contributor

If you click "View location" do you see the same view and location as  I view it on my own computer as per the linked screenshot?

And can you please provide me a screenshot after "MANAGE LOCATION" and then top right  "EDIT" ?

 

I like to see what your address part shows there

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect Business Address in Google Search

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Yes, when I click on "View Location" I see what you see. 

 

Here's the screenshot: https://drive.google.com/file/d/0B1BWtVrF600GTU0xS2QxejE4REk/view?usp=sharing

 

Thanks for your help!

Incorrect Business Address in Google Search

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi again!

 

Really appreciate your help on this. Did you get my latest message?

 

"

Yes, when I click on "View Location" I see what you see. 

 

Here's the screenshot: https://drive.google.com/file/d/0B1BWtVrF600GTU0xS2QxejE4REk/view?usp=sharing"

Incorrect Business Address in Google Search

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hello Helmut,

 

Don't mean to be pushy, but I could really use your help on this. It's been over a month since I made this change and I really don't know what to do at this point.

 

Please help!

Laura