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Incorrect Book An Appointment Info on Google Knowledge Graph

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our Google My Business Knowledge Graph suddenly has a "Book An Appointment" feature - we did not add this and now there's no way to edit it when logged into our GMB account. The issue is, this Book An Appointment feature is taking customers to a competitors website. How do we fix this!? Take a look at our knowledge graph in the search results: https://www.google.com/search?q=Dr.%20Dental%20270%20Union%20St.%20Lynn&ludocid=1938690234098694270&... Please help! This is really bad.

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Marked as Best Answer.
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Accepted by topic author James D
February 2017

Re: Incorrect Book An Appointment Info on Google Knowledge Graph

Top Contributor
# 8
Top Contributor

Hi @James D

 

The team has removed it.



Tim Capper, Google My Business Top Contributor
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View solution in original post

Re: Incorrect Book An Appointment Info on Google Knowledge Graph

Top Contributor
# 2
Top Contributor

Hi @James D

 

I cannot replicate in Search or Maps

 

Dr. Dental 270 Union St. Lynn   Google Search.png

 

 

I even tried setting my location to MA.

 

Can you still see it?

Please take a screenshot and I can escalate.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Incorrect Book An Appointment Info on Google Knowledge Graph

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Tim, 

Yes, I am able to see this from GMB admin "Google Search" option. Also, I cleared my cache, opened incognito and searched for "Dr. Dental Lynn MA" and it showed up as well. I've uploaded all screenshots to drive (available to public) as I'm not sure how else to upload these: https://drive.google.com/drive/folders/0BziQHzvrCYfxVE5yaXlIb2E3dDQ?usp=sharing

 

Thanks for your help!

 

 

Incorrect Book An Appointment Info on Google Knowledge Graph

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Tim, 

 

Were you able to make any progress on this on your end? It's still showing and we have no way of removing this currently through GMB. 

 

Thanks!

Re: Incorrect Book An Appointment Info on Google Knowledge Graph

Top Contributor
# 5
Top Contributor

Hi @James D

 

I'm thinking Google got a little confused here, is it taking you through to:

https://www.patientconnect365.com/dentists/massachusetts/lynn/01901/lynn_dental_center

 

I will ask the team to take a look and remove.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Incorrect Book An Appointment Info on Google Knowledge Graph

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thank you, very much appreciate it. It they could do this asap, that would be great. We noticed our call volume go way down for this location recently and are pretty sure this has something to do with it. 

 

I would recommend to Google that this feature could be managed by the business via GMB account in the future. This is a pretty bad mistake.

Re: Incorrect Book An Appointment Info on Google Knowledge Graph

Top Contributor
# 7
Top Contributor

Hi @James D

 

It has been escalated and hopefully won't take to long to get to.

 

I have been banging on for years about relying on crappy 3rd party data ..... its just not going to happen any time soon. Google for some reason things 3rd party data is better then info from the actual business owner .... go figure ?



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership
Marked as Best Answer.
Solution
Accepted by topic author James D
February 2017

Re: Incorrect Book An Appointment Info on Google Knowledge Graph

Top Contributor
# 8
Top Contributor

Hi @James D

 

The team has removed it.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Incorrect Book An Appointment Info on Google Knowledge Graph

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Thanks so much for all your help Tim! 

Incorrect Book An Appointment Info on Google Knowledge Graph

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi Tim, we too are having the same problem with an incorrect link (Vargo) with similar name as our salon, Venus Allure Salon and Spa.  This is taking customers to someone else online booking.  This is found under the "booking appointment".  We have tried to contact Google support since January 27, 2017.  Any help here would be much appreciated.  https://www.google.com/#q=venus+allure+salon+and+spa&* 

Thank you.

Ann