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Inappropriate review

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hello, 

 

My client has received a negative review in her business listing. 

The review is not related to the insurance service that she provide. 

 

I have already flagged the review. Can some one please help me to escalate further and get it removed ? 

1. Full business name  -Mimma Burke - State Farm Insurance Agent

2. Current business address - 201 Marlborough St, Portland, CT 06480
3. Current telephone number   - (860)342-1670
4. Google Maps URL  - https://maps.google.com/?cid=5171558345422009289
5. Website -https://www.statefarm.com/agent/US/CT/Portland/Mimma-Burke-DWLGL48F000

 

Thanks a lot!

Inappropriate review

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Hi Anaswara,

I would reach out to Google Support and see if they can further escalate the issue.

 

Thanks,

Niki

Inappropriate review

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Thank you Niki! Appreciate your help. 

Inappropriate review

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆

Hi there... you can't remove reviews on the listing but you can respond and in the response say that the review isn't a reflection of services received and ask them to contact you. When they contact you then you can ask that they remove it but you cannot.