My Business
1.9K members online now
1.9K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Inaccurate summary review

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello.

 

My room summary review is below any given review score. How is this possible? How can it change?

Here's my google maps listing:
https://www.google.gr/maps/place/Nafsika+Hotel/@36.449105,28.215832,15z/data=!4m5!3m4!1s0x0:0xac5f6a...

Thanks in advance.

Best,
Denny

1 Expert replyverified_user

Inaccurate summary review

Top Contributor
# 2
Top Contributor

not sure what you consider as wrong?

 

you have two  five star, two four star and one three star review and a review score of 4.2

 

Learn more about their reveiw scores:

https://support.google.com/business/answer/4801187?hl=en

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Inaccurate summary review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Helmut,

 

Thank you for your reply. 

 

My ROOM summary review (a subcategory that google has created) appears to be 2.7. 

This is absurd, and furthermore the first thing that a potential guest checks. 

Best,

D

Inaccurate summary review

Top Contributor
# 4
Top Contributor

Ahh 

Now I see what you refer to.

Have no clue where they get this subscore from.

Can't you contact business support about the source of this poor score?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Inaccurate summary review

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

My intellect is not as accute as it is required to find a way to contact their support.
I'd rather unsubscribe from this unreliable service. 

It would also be a good idea to get some legal advice with regard to that matter. 

 

Thank you for your time.

 

Denny

Inaccurate summary review

Top Contributor
# 6
Top Contributor

Its not  a matter of intelligence - just a matter of "Know - how"! Haha.

I recommend getting in touch with GMB support via one of these options and ask for help in getting the source of your room score explained:

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Inaccurate summary review

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Dear All,

 

I gave it another try with the options that Helmut offered.
FYI, the first method always produced an unexpected error - thus, never worked.

Facebook Page replied in a few minutes with an automatic text giving the most general information on how scores are produced. The follow up explanation is "Unfortunately, we do not have access to the signal sources". 

This is enough reason to delete my listing since google defames and harms my business.

Again thank you for your time. 

Denny