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I need to be able to add a new default photo to my business listing. The default is user-submitted.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This is literally the most ridiculous thing I've ever seen. A guest back in January took a fuzzy, poorly-lit photo of our bar (Sandbar)  and posted it to our listing while he wrote a review. Since then, I have been unable to remove it. It's not flattering, it's the first photo that anyone sees when they Google us, and I need to be able to replace it with one of the myriad of better photos we have that showcase our offerings because I know this affects our click rates. Yet, I'm completely unable to do this. How do I remove a user-submitted photo? I should absolutely have complete control over which photo is the default for my own business. Google, get your life together. 

 

Has anyone found a workaround for this? Is there any actual person at Google that I can speak with to get this removed? 

 

This is extremely infuriating. Why in the world would Google developers think that ANYONE would want a user-submitted photo to be the default photo for their business and have no control over this? 

 

https://www.google.com/maps/uv?hl=en&pb=!1s0x8f9e2a178b3589db:0xfda2e206d0d504b7!2m5!2m2!1i80!2i80!3...

2 Expert replyverified_user

Re: I need to be able to add a new default photo to my business listing. The default is user-submitt

Top Contributor
# 2
Top Contributor
your submitted business photos
https://plus.google.com/photos/115475237333905380398/albums/6203410522441235185
are perhaps of better photo quality but don't make your business
identificable compared to others as they sho just food od drinks.

So IMHO the developper did the right thing.
But you can report the user photo as inappropriate:
https://support.google.com/business/answer/6130451?hl=en

you also can try contacting Support:

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of
experts of business support by phone. This should be possible on official
working days and during their the day time only - try it from 9 or 10 AM
until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: I need to be able to add a new default photo to my business listing. The default is user-submitt

Top Contributor
# 3
Top Contributor
Kai

In addition to Helmut's great suggestions you can also recommend the photo that you want your customers to see alongside your business name on Google Maps and Search

To change your preferred photo, choose the three dot menu icon and choose Profile or Cover.

Priya Chandra, Google My Business Top Contributor
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I need to be able to add a new default photo to my business listing. The default is user-submitted.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

where is the three dot menu icon