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I'm struggling to remove third party URL from my business listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Aroma Pizzeria

6004 Voyageur Dr.

Ottawa Ontario

(613)824-9400

https://plus.google.com/+Aromapizzeria

Hello,

I'm struggling to remove third party URL (just-Eat) from my business listing even though I have called my account with back in August.

All I get from them is promises to remove it but it never happened, and when I reach Google over the phone, it takes them a few days back and forth until they finally say they can't remove it. 

It's been a nightmare, any suggestions please.

Thanks 

 

Moe 

2 Expert replyverified_user

Re: I'm struggling to remove third party URL from my business listing

Top Contributor
# 2
Top Contributor

Hi @Mohamad L

 

So business support said they could not remove ?  hmm

 

Aroma Pizzeria 6004 Voyageur Dr Orléans  ON K1C   Google Search.png

 

 

Interestingly it is not on the Maps version ?

 

https://goo.gl/maps/Dr1LawFqpqM2

 

 

I will escalate to get this removed.



Tim Capper, Google My Business Top Contributor
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Re: I'm struggling to remove third party URL from my business listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the reply Tim,
I see it on the map version as well.
Google's my business contact team have escalated the issue but still
couldn't remove it.

Thanks
Moe

Re: I'm struggling to remove third party URL from my business listing

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Hello, @Mohamad L!

 

I clicked over to your page, but the URL that i see on your page is directing to your own website. Perhaps they have now updated it. Can you please confirm this is the URL area you're referring to, or if it's elsewhere on the page? Thank you!

3rd Party URL.jpg

I'm struggling to remove third party URL from my business listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks Jennifer, 

The URL that should be removed is( order just-Eat ) it takes you to just-Eat website

 

The menu URL that takes you to my website is fine by me, and I actually thanked Google team for placing it for me. 

Thanks 

Moe

 

I'm struggling to remove third party URL from my business listing

Top Contributor
# 6
Top Contributor

@Mohamad

 

I see the "just-Eat" link in the knowledge graph as well.

But surprisingly it is linked to a non-existent page:

https://www.just-eat.ca/restaurants-aroma-pizzeria-orleans/menu ao clicking the link tell us "page not found'

 

Anyway I agree with you and  @Tim Capper: 

it needs to be removed from the knowledge graph.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

I'm struggling to remove third party URL from my business listing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thanks @Helmut Geissler

The URL takes you to their website and then ofe you other  businesses (competition), at the same time just-Eat's Google awords campaign captures the customer's browser and start targeting my customers with ads. 

I used to have respect for Google, but never taught they would let a company like just-Eat insert their URL without my knowledge and keep it even when i make my case to them in multiple phone calls.

Thanks 

Moe

Re: I'm struggling to remove third party URL from my business listing

Top Contributor
# 8
Top Contributor

Hi @Mohamad L

 

I have escalated the issue, so you need to hold tight.

 

The other thing is that Just Eat created the page not Google. Google found the page and displayed it as an additional option for customers to purchase from you.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

I'm struggling to remove third party URL from my business listing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Thans @Tim Capper I appreciate it.

Re: I'm struggling to remove third party URL from my business listing

Top Contributor
# 10
Top Contributor

Hi @Mohamad L

 

This has now been removed from the knowledge panel



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership