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I have lost access to my business pages

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# 1
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I seem to have lost access to all of my business pages on Google +. They were all previously verified. I have two email addresses that I did have access to them through but now, nothing. I can verify them through my Hootsuite account and I can find them by URL so I know they are not gone. https://plus.google.com/+Christinb is one of them. When I go to business.google.com I get a screen that says: 'Import Locations' and when I go to the link for my page, there is no way for me to edit the page. I can see it but it doesn't show me as manager or owner. I am completely lost as to how to fix this. 

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Accepted by topic author Christin B
July 2016

Re: I have lost access to my business pages

Top Contributor
# 12
Top Contributor
sorry Chris but I provided an other URL as you seem using in your screen capture:

please try https://business.google.com/manage/?ppsrc=gpnv0#/pages

I see you are using instead https://business.google.com/manage/?ppsrc=gpnv0#/list
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

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Re: I have lost access to my business pages

Top Contributor
# 2
Top Contributor

@Christin B

 

I'm afraid  but I can't look into your  dashboard

 

But whagt I can tell you the URL https://plus.google.com/+Christinb/about is about a brand page only.

Do oyu have other pages and were this locations verified local pages?

If so could you please include the following information for some of the locations:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: I have lost access to my business pages

Visitor ✭ ✭ ✭
# 3
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No, just brand pages. All of them.

Re: I have lost access to my business pages

Visitor ✭ ✭ ✭
# 4
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When I go to the dashboard it only shows an import locations tab.

 

Re: I have lost access to my business pages

Top Contributor
# 5
Top Contributor
are you in the card view or the list view of the dashboard and are you sure being signed in to the correct account?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: I have lost access to my business pages

Visitor ✭ ✭ ✭
# 6
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I am certain that I am in the correct account. I don't know what card view and list view mean but even when I go to the old version of Google+ and click on pages, it takes me to this: https://business.google.com/manage/?ppsrc=gpnv0#/list and says to Import Locations. I was just able to go in and work with my pages recently, I don't understand what happened.

Re: I have lost access to my business pages

Top Contributor
# 7
Top Contributor
so for now you are fine and have access to your pages again?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: I have lost access to my business pages

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
No. I have no access!!! It wants me to upload a form that doesn't apply to
me because I don't have a brick and mortar business. Nothing shows my pages
anymore.

Re: I have lost access to my business pages

Top Contributor
# 9
Top Contributor

@Christin B

 

sorry for misreading your previous answer.

please go to https://business.google.com/manage/?ppsrc=gpnv0#/pages  and make sure being in the card view

 

Note:

you are in the "list view" with my above link if seeing top right it as red highlighted below:

 

screenshot-business.google.com 2016-07-03 17-58-18.png

 

In case being in the card view please click the red highlighted "six-point-icon"

Then make a screen capture please what yoe see.

 

Note:

How to add screen captures or similar to posts: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...
(or upload them to a public picture site - linking them to here)

 

PS: I'm offline from now until tomorrow morning European time

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: I have lost access to my business pages

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I will try that. I have to be offline for a bi too but I will try that when
I get home. Thank you for your help!