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I am unable to change the website address in google

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have had a business partner for 16 years. We are no longer business partners and I want to change the name of my business and put in a new website address.

Every time I try to put in the new website address it just keep going back to the old one and won't change.

Also the business address has no receiving mail box. How can I verify my business if the mail can't be received at my photography business location?

Thank you for your help

Kathy Hobbs

3 Expert replyverified_user

Re: I am unable to change the website address in google

Top Contributor
# 2
Top Contributor
Hi, Kathy,

Can you help provide some answers to questions in an endeavour to help your resolve your issues?

1. Where are you trying to change your website address? Please provide a screenshot.
2. Are there any error messages that show up when you try to change your address?
3. What level of access do you have in your Analytics account?
4. What do you mean by "verify your business"?

Thanks!
Nicky Yuen, Google Analytics Top Contributor
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Re: I am unable to change the website address in google

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

@Kathy H & @Nicky Y

 

I believe you are talking about Google My Busness map listings that show up in search results if you look for your business name?

You can get you info changed without a mailing address you can choose to verify by phone etc.

 

We have a Google rep we run our stuff through or i make changes as i am a level 4 GMB

 

perhaps when @Nicky Y sees this reply - if i am right you intend to work on your GMB - he will be able to help you as i dont think i can offer to help you directly outside this forum.

 

Also maybe you can repost this question in the Google My Business area of this support forum as that is where all the experts in this are (this is the google analytics part of the forum)

Re: I am unable to change the website address in google

Community Manager
# 4
Community Manager
Hello Kathy,

I moved this thread over to Google My Business so that you can get better assistance.

Best,

Shannon

Re: I am unable to change the website address in google

Top Contributor
# 5
Top Contributor

Hi @Kathy H

 

Welcome to the GMB forum! Can you provide me the name and address of your business please? I'll need these to start helping you.


Priya Chandra, Google My Business Top Contributor
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Re: I am unable to change the website address in google

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you so much Priya.
The name of the business I am trying to change the name of is Hobbs and
Latson Photography. I want to change the name of the business to, Kathy
Hobbs Photography.
I used to have a business partner, hence the former name of the business,
but now I don't and I've changed the name of my business. I just got a
Domain change of name for my website but I have gmail so I don't know how
to change it in Google related business things. Thank you so much for any
help you can give me.

Re: I am unable to change the website address in google

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I am trying to get everything changed to Kathy Hobbs Photography instead of
Hobbs and Latson Photography because I no longer have a business partner.
Just like this email has been sent to Hobbs and Latson? I am no longer
Hobbs and Latson.
I think I have the business name changed now because I come up on google
maps as Kathy Hobbs Photography but I don't know what else I need to change
to get the google search engine to be able to find me under my new name.
I just be crazy for doing this because I was on the first page of google as
Hobbs and Latson. I think I have opened a whole can of worms and I have no
idea what I'm doing to fix it and don't know who to ask.

Thank you

Re: I am unable to change the website address in google

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
How can I post a screen shot in this forum?
I have a screen shot but I don't know how to attach it?
Okay, when I go in to change my business name, I can do that, but when I try to change the website URL because my site has changed names, it has a little box there that says edit, when I edit it I can change everything but my website URL and that old website URL doesn't exist anymore. It will let me change it to the new website URL but the minute I get out of that screen and go back, it will change back to the old URL and website name.
Thank you

Re: I am unable to change the website address in google

Top Contributor
# 9
Top Contributor
How to add screen captures or similar to posts:
https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...
(or upload them to a public picture site - linking them to here)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: I am unable to change the website address in google

Top Contributor
# 10
Top Contributor
Hi Kathy

So this is your business listing yes? https://plus.google.com/100097126200720702845/about

If you can provide a screenshot as per Helmut's instructions (or via a link to a 3rd party photos site like Google photos) of what you see when you try to change the web url then that would be helpful.

Thank you.

Priya Chandra, Google My Business Top Contributor
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