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How to verify a business with no street address?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
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1 Expert replyverified_user
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Accepted by topic author nicholas c
May 2017

How to verify a business with no street address?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

You can always set the business up as a Service Area, where a physical address won't be shown, but will show the city and state/province.

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Marked as Best Answer.
Solution
Accepted by topic author nicholas c
May 2017

How to verify a business with no street address?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

You can always set the business up as a Service Area, where a physical address won't be shown, but will show the city and state/province.

Re: How to verify a business with no street address?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you very much.

How to verify a business with no street address?

Visitor ✭ ✭ ✭
# 4
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Dear Nate, I have an even more complicated street address problem. We own a hot springs resort in the Costa Rican rainforest, and therefore we are not in a city. We have a correctly located Google Map but Google Maps is sending me requests to verify but I can't get past step one because we don't have a street address, city or postal code (Costa Rica does not have postal codes, and the road that leads to our business has no name, and since it's a public road, we cannot give it a name). I don't want our Google Map to be suspended. Here is the link to our Google Map, and if you switch to satellite imagery, you can both see our business AND the fact that we are in the jungle. https://www.google.com/maps/place/Bio+Thermales+Hot+Springs/@10.4255777,-84.3739723,17z/data=!3m1!4b...    Thank you for any help you can give me. Thank you, Kathy

How to verify a business with no street address?

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭

Kathy- Unfortunately that goes way over my knowledge.  I would suggest that you call and talk to a representative at Google My Business.  I'm sure they would have some ideas for you.  Best of Luck!

How to verify a business with no street address?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Dear Nate, Thanks for trying and giving me the suggestion to contact someone at Google My Business. All the best, Kathy

How to verify a business with no street address?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thanks again, Kathy

Re: How to verify a business with no street address?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
i have a business (resort) on a private tropical island, thus there is no street Address , i tried to setup as Service Area but could not find this category. Is there a workaround? Thanks Peter

How to verify a business with no street address?

Top Contributor
# 9
Top Contributor

even specifying a servce area you need to specify your physical address.

And a service area is for those bsuinesses "servicing their customers at their locations"

Means IMHO it doesn't make any sense to specify your resort as a service area listing.

 

You are supposed to request the PIN to your physical address and then to wait:

If you have been waiting more then 14 days for a postcard then your best option would be to contact business support

I recommend getting in touch with GMB support via one of these options and ask for help in getting verified:

Talk to a specialist

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How to verify a business with no street address?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Dear Nate, Thank you for that advice which is also what Helmut Geissler suggested -- by clicking on "Talk with a specialist" a Google Maps representative called me and we discussed the (sometimes hilarious) system of addresses in Costa Rica, and the specialist was very understanding and knowledgeable, and came up with a way to request a postcard with the verification code, and then he advised to wait for 14 days and when the postcard didn't arrive (as we both knew it wouldn't because we had to invent an address) to re-contact Google Maps via the "Talk with a Specialist", refer to my previous discussion with the first specialist, and then we trouble-shooted various ways and cleaned up a few things. He said he was referring it to more technical folks and to expect an email within 48 hours with a solution.  I'm still not sure what solution they will come up with, but I'm confident that they will because this is an extremely common problem in Costa Rica and there are so many businesses with correct Google Maps listings where no street addresses exist. Thank you! Kathy