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How to stop a users image appearing with my Google Business listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've been searching non-stop but can't find an answer to this.  I am a trustee of a charity (Masjid e Ali, Luton).  Recently whenever anyone searches for our charity using the term Masjid e Ali Luton, they find that the photo displayed to the right is from a user submitted YouTube video.

 

I do not want this image to be displayed as it is not representative of our charity.  I have uploaded a number of our own photos but regardless of that I still see the unwanted image every time I search,

 

Please can someone help with removing this.

 

Regards,

 

Masjid-e-Ali, Luton

2-32 Beechwood Road, Luton, Beds, LU4 8RR

0300 0110786

https://plus.google.com/u/0/111766848158650291692/posts

1 Expert replyverified_user

Re: How to stop a users image appearing with my Google Business listing

Top Contributor
# 2
Top Contributor

do you refer to this photo cpming with "Masjid-e-Ali Community Centre" (note this isn't the thing as with your G+ URL!!!):

Bildergebnis für Masjid e Ali Luton

 

If so I recommend to contacting  business support

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM 

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile