How to respond to reviews?[ Edited ]
How to respond to reviews?
you can only respond to reviews being listed in your dahsboard (for the listing in question)
Reviews might be filtered despite of getting earlier a notification.
Here how to respond:
Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.
Helmut Geissler, Google My Business Top Contributor | my G+ profile