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How to remove link to external reservations website

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Some of my customers are making reservations through a website called Dimmi. We have authorised Dimmi to take reservations however prefer emails, phone calls or internal reservations through our own website. Dimmi charges a commission.

After completing a recent survey, it appears as though most people who book through Dimmi do so because of Google’s “knowledge box” listing dimmi as our default reservations site. Please see the screenshot. link to image

Is there any way to change or remove this? Thank you in advance for any assistance.

 

1. Full business name

Black Forest German Restaurant
2. Current business address

196 Gladstone Rd, Highgate Hill Qld 4101 Australia
3. Current telephone number

+61732172180
4. Google+ URL

https://plus.google.com/+BlackForestGermanRestaurantHighgateHill

 

 

2 Expert replyverified_user

Re: How to remove link to external reservations website

Top Contributor
# 2
Top Contributor
you can report wrong reservation links if there are any
But you can't avoid getting legit bookings reservation links shown up.

Report wrong links via business support:


The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of
experts of business support by phone. This should be possible on official
working days and during their the day time only - try it from 9 or 10 AM
until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How to remove link to external reservations website

Top Contributor
# 3
Top Contributor
you can report wrong reservation links if there are any
But you can't avoid getting legit bookings reservation links shown up.

Report wrong links via business support:


The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of
experts of business support by phone. This should be possible on official
working days and during their the day time only - try it from 9 or 10 AM
until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Tanya D
August 2016

Re: How to remove link to external reservations website

[ Edited ]
Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hi Tanya,

 

Have you considered adding structured data and marking up Place actions, for example, ReserveAction and linking to your onsite reservation form? (Google may use the link to your form instead.)

 

At the moment you're marking up WebPage and LocalBusiness but you're marking up very little content.

 

See example below - marking up a lot more information including ReserveAction (and Site Name in Search feature - WebSite type). Please note, if you decide to add the example I've attached you should remove the current markup (microdata and json-ld).

 

 

<script type="application/ld+json">
{
  "@context" : "http://schema.org",
  "@type" : "WebSite",
  "name" : "Black Forest Restaurant",
  "alternateName" : "Black Forest German Restaurant",
  "url" : "http://www.blackforestrestaurant.org/",
  "publisher" : {
    "@type" : "Restaurant",
    "@id" : "http://www.blackforestrestaurant.org/",
    "name" : "Black Forest German Restaurant",
    "telephone" : [ "+61 7 3217 2180", "+61 4 0711 6640" ],
    "email" : "rdettlof@bigpond.net.au",
    "acceptsReservations" : "http://schema.org/True",
    "menu" : "http://www.blackforestrestaurant.org/#menu-1-section",
    "servesCuisine" : "German",
    "foundingDate" : "2004",
    "description" : "Established in October of 2004, the Black Forest Restaurant has been going a decade strong, and strives to bring a little piece of Germany right to your doorstep. Our mission is simple: authentic German food, served the German way. No alterations to traditional recipes for ease or convenience; no compromises on quality.",
    "url" : "http://www.blackforestrestaurant.org/",
    "sameAs" : [ "http://www.yelp.com.au/biz/black-forest-german-restaurant-highgate-hill", "https://plus.google.com/+BlackForestGermanRestaurantHighgateHill", "http://www.facebook.com/100001183096974" ],
    "address" : {
      "@type" : "PostalAddress",
      "streetAddress" : "196 Gladstone Road",
      "addressLocality" : "Highgate Hill",
      "addressRegion" : "QLD",
      "postalCode" : "4101",
      "addressCountry" : {
        "@type" : "Country",
        "name" : "AU"
      }
    },
    "geo" : {
      "@type" : "GeoCoordinates",
      "latitude" : "-27.493144",
      "longitude" : "153.0200283"
    },
    "openingHoursSpecification" : [ 
      {
      "@type" : "OpeningHoursSpecification",
      "dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ],
      "opens" : "10:00+10:00",
      "closes" : "14:00+10:00"
      }, 
      {
      "@type" : "OpeningHoursSpecification",
      "dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday" ],
      "opens" : "18:00+10:00",
      "closes" : "22:00+10:00"
      }
    ],
    "potentialAction": {
      "@type": "ReserveAction",
      "target": {
        "@type": "EntryPoint",
        "urlTemplate": "http://www.blackforestrestaurant.org/#contact-us-section",
        "inLanguage": "en-US",
        "actionPlatform": [ "http://schema.org/DesktopWebPlatform", "http://schema.org/IOSPlatform", "http://schema.org/AndroidPlatform" ]
      },
      "result": {
        "@type": "FoodEstablishmentReservation",
        "provider" : { "@id" : "http://www.blackforestrestaurant.org/" },
        "name": "Table at Black Forest German Restaurant"
      }
    }
  }
}
</script>

Grace

Re: How to remove link to external reservations website

Top Contributor
# 5
Top Contributor
Log into the GMB dash, click "edit" and then at the bottom of that part of the dashboard, there is a link called "Report a problem with this business"... click that then follow through the instructions and select Menu URL as the issue and suggest the change in the comments.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: How to remove link to external reservations website

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hello Everyone!

Thank you so much for your detailed responses, it really means a lot!

 

Grace,
I have added your code to the header of my website's code and it is showing up now in the structured data testing tool.
The only way I can remove the other two structured pieces of code though would be through removing the data altogether from the 'basic info' tab in Squarespace (hosting my website), which would remove the data from other auto-populated areas in my website as well. Areas I can't seem to edit, either.
I might be able to tweak things in developer mode but I'm not confident enough in coding to actually mess with anything there.
I'll wait a few days and see if anything changes - if dimmi still doesn't go away I will try my hand at altering the code in developer mode.

Either way thank you so much for your time and effort - you've even put in my social links! You're amazing. I Googled a couple of things to figure out what exactly structured data is, etc. and your name always pops up in the answers. You're doing so much, I hope you realise just how much it's appreciated!

Kind Regards,

Tanya

Re: How to remove link to external reservations website

Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

Very happy to help Tanya.

 

With respect to adding the example script I provided, I took a look at various pages and I believe you've added the script to every page of the site, I recommend adding to the homepage only. Why? Likely all the content marked up on the homepage won't be displayed on every page of the site therefore shouldn't be marked up on every page.

 

I'm not familiar with the SquareSpace platform therefore can't offer much assistance in the way of adding the script but I did perform a search in their support docs and came across this page. Did you use the Code Injection setting to add the markup? If yes, further down in the support doc, instructions are listed for adding the script to a specific page rather than all pages of the site. From personal experience, if you're not well-versed in modifying code it's always a good idea to perform a backup before making any changes (I learned the hard way the first time I made a simple change to a single post page - I was greeted with a blank page). SquareSpace also has a support forum, chatting with other users that have experience with adding a scripts can be helpful too (you may also find information about how to remove the other markups).

 

Some info to share, some platforms (themes) generate extra markups, for example, WebPage, WPHeader, WPSideBar - typically I recommend removing these because often little content (if any) is marked up in these content types - therefore not much value in marking them up (i.e. if you eventually removed them it wouldn't be a detriment).

 

Also, Google doesn't need the same markup repeated on many pages (or every page of the site) therefore you could safely remove the LocalBusiness JSON-LD script that is being generated on every page. The only content marked up is the opening hours, Google can extract the business details from the homepage markup. Note, it doesn't mean you can't markup LocalBusiness on other pages but it would better to nest LocalBusiness in the top entity (main type) of the page using an available property. What I mean by that is typically when adding structured data you markup the content type that best describes the main content of the page. Let's take this page for example, instead of marking up WebPage and LocalBusiness the more appropriate type is Recipe type (the page is about a jam recipe - btw, looks so tasty!). Marking up content in this manner is better because it's an accurate reflection of the content already found on the page. You can nest LocalBusiness (actually Restaurant is better because it better describes your business) in Recipe via the publisher property. In addition, marking up the appropriate type helps the search engine better understand the content of the page - Google uses that data to better index your content and if eligible may display rich snippets (and if supported things like Rich Cards - recipe is a supported type).

 

I hope the extra info is helpful.

 

Grace