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How to remove a review that I have already flagged

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have already flagged the review that we have on Google reviews a few times. The review is completely untrue and I am really getting tired of seeing because it's the only review people see. Can someone please help and remove the review? 

 

 

Business name is Mustang Electric, Inc. 

Business location is 2505 N 24th St. Omaha, NE 68110 
Phone Number is 402-991-6069
1 Expert replyverified_user
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Solution
Accepted by topic author Jamilla C
May

How to remove a review that I have already flagged

Top Contributor
# 2
Top Contributor

Hi @Jamilla C

Google will only remove reviews if they are in violation of the guidelines.  There is nothing in this review I can see that would do so.  

 

Your best options would be to:

1) contact the reviewer and work to a solution and then ask them to revise or remove their review.

2) if that's not possible, respond to the review being careful not to say the reviewer is not telling the truth (think how readers might interpret that), but put your side of the story forward.

3) work to getting more reviews.  Over time and given its age, that review will likely get pushed down and the better reviews will be what people read most.


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Margaret O · Google My Business Top Contributor

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How to remove a review that I have already flagged

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello,

 

Will google review reviews that are irrelevant to my business? I received a 1 star review from someone who has never interacted with my business and would like it removed.

 

Thank you,

Dana

 

How to remove a review that I have already flagged

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi. I have a similar problem. How do I contact the reviewer. The person is not a past customer so I don't know them personally.