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How to permanently delete duplicate listing?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

Business identification:

1. Full business name:  Joyful Tea
2. Current business address:  6711 Glenwood Street #101, Garden City, ID, US

3. Current telephone number: 208-424-3438
4. Google+ URL

https://www.google.com/maps/place/Joyful+Tea/@43.6654719,-116.283084,17z/data=!3m1!4b1!4m5!3m4!1s0x5...

 

Google+URL (listing not authorized by me):

https://www.google.com/maps/place/JOYFUL+TEA/@43.6653775,-116.2830734,17z/data=!3m1!4b1!4m5!3m4!1s0x...

 

I discovered that there is a second Google listing for my business, one which I did not create or authorize.  It can be seen by entering “joyfultea” in Google Maps.  It is the listing with the company name, JOYFUL TEA, all in upper case.  Unfortunately this unwanted listing is the one that appears when I enter “joyfultea” in a Google Web search.  My authorized (and verified) Google My Business listing does not appear with that type of search.

 

My first step was to claim the business so that I could gain control of it.  I did this two days ago.  I assigned the code XX01 to the unwanted listing and 001 to my prior, authorized listing. 

I have spent quite a bit of time looking up Google My Business help pages on the subject of how to delete an unwanted duplicate listing like this.  Unfortunately the solutions that I have found do not seem helpful. 

 

Here is what I have found:

 

1) Mark As Permanently Closed: This might give the very inaccurate impression that the underlying business has closed.  That could have a very negative impact on my physical business.

 

2) Stop Managing This Listing:  It appears to me that this would simply give me less control over the unwanted listing.  It appears that this choice would put me back where I was when I first was when I discovered the unauthorized listing.

 

3) Select the listing in the My Business page listing, then choose Remove:  When I begin to use this option I get this pop up message:


“You'll no longer be able to manage this location, but it will still appear on Google.
To show a location as closed on Google, you'll need to mark it as permanently closed."

 

Neither of these options is desirable.  The unauthorized listing should not continue to appear on Google.  It should also not be marked as permanently closed.  The unwanted duplicate needs to simply disappear completely.

 

4)  There is also a help page with the headline “Remove duplicate bulk locations” at this URL: https://support.google.com/business/answer/4669139?hl=en

I would like to be able to follow this procedure, but neither of my listings is marked Duplicate in red as this article suggests.  Therefore it is not possible to follow this procedure.

 

Question:  How can I make this unwanted duplicate listing (the one with code number XX01 and company name shown in all upper case) disappear completely and permanently?

 

Thank you in advance.

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Terry H
August 2016

Re: How to permanently delete duplicate listing?

Top Contributor
# 2
Top Contributor

@Terry H

I'm supposing you are the owner of the verified listing as per your 4th URL and the business is "Joyful Tea"

 

And you arecomplaining about an duplicate at your address (also verified) but written in ALLCAPS as "JLOYFUL TEA" as per this URL: https://www.google.com/maps/?cid=6454982574540175254

 

I the recommend to contact asap business support and asking them to delete the ALLCAPS version as a duplicate of yours.

 

The best way to contact business support:
contactflow & request a call back

Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

important Note 

 

in the form to trequest to talk with a specialist you should specify your own listing as 

https://www.google.com/maps/?cid=3671229673439318994

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How to permanently delete duplicate listing?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Terry,
You can follow these simple steps, as long as you are the owner and have access to the duplicate location:

1) click manage location (here you will choose the duplicate undesired one)
2) click on the 3 horizontal dashes on the top left side
3) Choose settings
4) scroll all the way down and click on "Delete page"
5) you will need to check all three boxes on the next screen and then click delete.

You are done!

Hope this helps.

Re: How to permanently delete duplicate listing?

Top Contributor
# 4
Top Contributor

@Sam B

 

your advise will not help - not even incase @Terry H is managing both listings in his dashboard (as I doubt he is).

Removing a listing from a dashboard wont help showing it on Google

Actually "JOYFUL TEA" is a verified listing.

Removing it frome owners dashboard just reverts its status to "unverified" and it still appears on searches as "JOYFUL TEA".

 

Only Google can remove the duplicate

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How to permanently delete duplicate listing?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Helmut,
Thank you very much, first for reading my post carefully, and second for providing a detailed and helpful reply. The fact that you added a link to contact a specialist, and also provided the URL to identify my listing was very useful.

You were correct that I needed the help of the specialist to permanently remove the unwanted duplicate listing from Google's database. The self-help steps that I described in my post would either have left the unwanted listing on Google or would have shown my business as permanently closed.

For my own knowledge, how did you identify that URL? (When finding these locations in Google Maps I only found extremely long and complex URLs.)

A note for other users who add the information to the Contact a Specialist expert forms: Initially the first character of my email address was entered by the system with the first character in upper case. This caused the email address to be rejected as not valid. As soon as I changed that first character to lower case, the email address was accepted.

Re: How to permanently delete duplicate listing?

Top Contributor
# 6
Top Contributor
do you refer to the two URLs I provided as
https://www.google.com/maps/?cid=6454982574540175254
and
https://www.google.com/maps/?cid=3671229673439318994 ?


Figuring out the parameter cid is a kind of hack and I don't think its helpful to explain here how to get it found.
Just so far I can say here:
I searched at your address in MapMaler for both listings: yours and the ALLCAPS written verison

The listings have in MapMaker fid-parameters and knowing how to convert this fid to a cid parameter does the trick

Anyway I'm glad I could help to to get the matter fixed with GoogleSuport
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How to permanently delete duplicate listing?

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I am having the exact same issue.  However, both listings have reviews and it was the one listed as "duplicate" that we wanted to keep because that one has the most reviews.  I did finally choose the third option and deleted the "verified" listing from my account rather than the duplicate because the duplicate is the one with all the reviews.

 

"3) Select the listing in the My Business page listing, then choose Remove:  When I begin to use this option I get this pop up message:


“You'll no longer be able to manage this location, but it will still appear on Google.
To show a location as closed on Google, you'll need to mark it as permanently closed."

 

Neither of these options is desirable.  The currently verified listing is the one I want deleted as the second one has the majority of the reviews. The unwanted duplicate is the currently verified and this is so frustrating because I would have to delete 40 plus reviews if I were to delete the unverified page.  The verified page has only seven reviews.

 

And of course the problem is that the "verified" listing still exists but now I'm not owner and the one I want to verify (which I thought I had until they listed that one as the "duplicate")says it isn't published.  If it isn't published then how is it I have so many reviews on that one rather than the one I attempted to delete yesterday?  Does it take time to remove the deleted listing?  I don't know why Google makes this so difficult for the owner of the business to manage their own business listing.

 

If as Google says, removing the one listing is supposed to allow you to verify the one you do have, then why can we still not verify the duplicate account that we want rather than the other one that was verified?  Even though we are managing just the one, it is still showing up as the "duplicate" listing.  I also followed the link you provided to speak to a specialist but I don't see a phone number or live chat button.  Is there a phone number we can call to resolve these issues?

How to permanently delete duplicate listing?

Top Contributor
# 8
Top Contributor

@Chad K M

 

this thread is pretty much outdated.

 

Please start your own thread providing there all information to understand and investigate your issue.

 

Especially provide the info of both "Duplicates" 
1. Full business name
2. Current business address
3. Current telephone number
4. GMaps link or GoogleMyBusiness URL

This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile