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How to make additional phone number visible to the public?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I added my mobile phone number as additional phone in Google My Business but it doesn't show up on my company profile. How can I make it visible?

My primary phone is 055 61 44 19 (fixed line) and my additional phone is 0474 26 05 07 (mobile phone). See screenshot beneath.

Screenshot "Edit Phone number"Screenshot "Edit Phone number"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

My business name is Kurt Lannoo bvba. Can you give me your thoughts? Thanks for your help.

 

1 Expert replyverified_user

How to make additional phone number visible to the public?

Top Contributor
# 2
Top Contributor

there is not much to help;

Its as GMB does:

they always show the primary phone number only.

Don't ask me why providing the option to enter more numbers.

Its just for redundancy IMO

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How to make additional phone number visible to the public?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

In the meanwhile I found some more articles regarding Google's requirement that businesses can be associated with only one phone number. Google began using phone numbers as unique identifiers for local businesses. In case you have multiple locations for your business, you would need to have a unique phone number per location to be in accordance with the Google Places guidelines:


Provide a phone number that connects to your individual business location as directly as possible, and provide one website that represents your individual business location.
• Use a local phone number instead of a call center number whenever possible.
• Do not provide phone numbers or URLs that redirect or "refer" users to landing pages or phone numbers other than those of the actual business.

 

References:

https://www.seroundtable.com/google-maps-phone-numbers-16287.html
https://www.branded3.com/blog/dealing-with-multiple-phone-numbers-in-google-local
https://www.searchenginenews.com/sample/content/how-call-tracking-can-damage-your-local-business-lis...
https://www.searchenginenews.com/sample/content/how-to-track-customers-without-hurting-your-local-li...

How to make additional phone number visible to the public?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

As the additional number is not visible to public, I decided to change the order between main phone number and additional phone number. I'm better reachable on the mobile phone then the landline.