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How to improve/change low rating

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

A customer stopped by and we happened to be closed during our listed business hours. How can we improve this rating or possibly get rid of it?

How to improve/change low rating

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Marissa- Respond to their Review in a professional tone, are the hours coming up correct now?  If not, get those changed.