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How to get rid of fraudulent rviews?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I had a personal disagreement with someone on Social Media - the man got so upset that he told me he would get revenge by destroying my small business. He keeps writing fraudulent reviews of which google has not deleted regardless of numerous requests. How do I reslove this? I can't find a phone number for Google anywhere despite hours of searching. My business is suffering because of this. Please help!!! Thanks in advance.

How to get rid of fraudulent rviews?

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi Matthew, 

That's a real bummer, I'm sorry to hear that. You can contact Google My Business support through the following methods:

Talk to a Specialist

Facebook

Twitter

You'll generally have the best luck with Twitter, though turnaround's been almost a week these days, so be patient. 

You can also post the details for the fraudulent reviews here, and if it looks like there's a case to be made, we can escalate it to Google. It's generally pretty hard to get fake reviews removed though, unless it's obviously fake. Harassment, profanity, obviously being unrelated, or focusing on another business people should 'go to instead', or the user having a suspicious history of reviews are all things that can get you some attention if you post them here. If you post a link I'll take a look. 

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