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How to get a review removed that I have already reported?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to get a review removed from my company reviews. The company is Mustang Electric, Inc. I have reported the review because the Auto Royal review is very irrelevant to our company. We were contracted through another company and never once spoke to them. Also, we had a new review posted recently and I can not reply to the review. 

 

https://www.google.com/search?q=mustang+electric&oq=mustang+&aqs=chrome.0.69i59j69i60j69i61l2j69i57j...

1 Expert replyverified_user

How to get a review removed that I have already reported?

Top Contributor
# 2
Top Contributor

@Jamilla C

your link doesn't show me any GoogleMyBusiness listing with the mentioned name.

But I found one: https://goo.gl/maps/Bj6cdrWpSZR2

 

but I'm not sure its yours as there is one four years old review visible only:

 

https://goo.gl/maps/Bj6cdrWpSZR2

Please elaborate or provide better information:

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. GoogleMaps Link or GoogleSearch link

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How to get a review removed that I have already reported?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Business name is Mustang Electric, Inc. 

Business location is 2505 N 24th St. Omaha, NE 68110 
Phone Number is 402-991-6069
Business location is 2505 N 24th St. Omaha, NE 68110 
Phone Number is 402-991-6069

How to get a review removed that I have already reported?

Top Contributor
# 4
Top Contributor

I don't think anybody will care about a four years old review and even not about a review not violating their reviewing guidelines - At least not IMHO 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How to get a review removed that I have already reported?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

IMHO the review has nothing to do with our service considered we were contracted through another company. It is false information. I would really appreciate the comment to be removed as we are trying to build and grow as a company and seeing a two star review is not acceptable for the great business we provide. 

How to get a review removed that I have already reported?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

How to get a review removed that I have already reported?

Top Contributor
# 7
Top Contributor

@Jamilla C

 

we volunteers here can't remove any review at all.

And as said:

my guess about what Google will do is this: nothing.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How to get a review removed that I have already reported?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Okay, well we recently had a customer come into the office and write a review and it was there for a few days and then it was removed? Can you help me understand that? 

How to get a review removed that I have already reported?

Top Contributor
# 9
Top Contributor

there are algos to indetify reviews violating Googles guideline.

Guessing the one triggered their filtering algos.

But recently also occured a bug deleting in rare case legit reviews.

 

Not knowing the reviw in question I can say much more to explain why it isn't anymore visible for the public.

Is it still visible for the reviewer in case he is logged in?

 

In this case it would be the proof getting filtered by their  algos.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How to get a review removed that I have already reported?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

@Helmut Geissler 

 

I am going to check with our customer later today and see. 

 

Thank you!