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How to fix incorrect location in greyscale font listed below business name in knowledge box?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

In the knowledge box for my business from a google business search result, below the name of the business in gray scale font, the business category and the location is listed. For my business the location is not correct – it says Mountain View instead of Lafayette. The actual address in Lafayette is listed correctly and consistently in Google Search, Maps, and Plus. I can’t figure out where Mountain View comes from – it must be self-generated. How do I fix this?

 

https://www.google.com/search?q=acupuncture+lafayette&oq=acupuncture+lafayette&aqs=chrome..69i57j69i...

 

Benjamin Dierauf, LAc, Acupuncture Lafayette

961 Dewing Ave Lafayette CA 94549

925-297-4785         

https://plus.google.com/u/0/b/116593298227649762670/+BenjaminDieraufLAcLafayette/posts

1 Expert replyverified_user

Re: How to fix incorrect location in greyscale font listed below business name in knowledge box?

Top Contributor
# 2
Top Contributor

@Benjamin D

 

if referring to the below red highlighted stuff despite of you are in Lafayett -eastern of the Bay area-  while Mountain View ist western the bay area I thing and recommend to contact business support.

 

screenshot-www.google.de 2016-11-28 12-25-22.png

 

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile