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How to edit the "reservations" link for a restaurant

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

ref: https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=maray+liverpool

 

On the listing for my restaurant the "reservations" link takes potential diners to open table (who we do use for table management), however when a diner books through their website we incur a surcharge compared to when they book through our website. How do I amend this link? And if I can't amend it can I remove it?

 

Many thanks for your help in advance

 

Regards

James

2 Expert replyverified_user

Re: How to edit the "reservations" link for a restaurant

Top Contributor
# 2
Top Contributor
such reservation links are added by Google algos.
You can't edit them.
But you can report them to support in case the link is wrong or doesn't refer at all to your business:

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How to edit the "reservations" link for a restaurant

[ Edited ]
Rising Star
# 3
Rising Star

 

@Helmut Geissler  recommended solutions (like most of his excellent recommendations)  work for 99.9% of these kinds of issues.  Unfortunately, Open Table (and for anyone else researching this topic, SinglePlatform links as well) was in that 0.01% that can't be solved by Google as late as March 2016 and I haven't noted any improvements.

As of spring 2016, the official word I received when dealing with their listing in the Knowledge Graph was this link cannot be removed as long as the restaurant has a contract with Open Table - and this is stated in the sales contract with Open Table. Google apparently cannot remove the link under their contract with Open Table (start your research here: https://support.google.com/websearch/answer/4632216?hl=en) 

 

Note that this same reservations link can appear on other sites such as Yelp with the same restrictions.

Here is a slightly older discussion I bookmarked on the same issue: https://productforums.google.com/forum/#!topic/websearch/J7x4DB2OEJI

The best way to get clarification or any possible opt-out solution is to start by posting the same issue on the Open Table community forum for owners: https://community.otrestaurant.com/

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Re: How to edit the "reservations" link for a restaurant

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Many thanks for all of the replies.

As suspected, it's a bit of a swindle really. Thankfully our contract with OT is coming to an end shortly.

Regards
James

How to edit the "reservations" link for a restaurant

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

James, I suggest that you look into http://meit.re

Fixed pricing model, used by world renowned restaurants like Central (http://central.meitre.com)

 

How to edit the "reservations" link for a restaurant

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

This is so true that Google is in another contract with this 3rd party website to sell restaurants organic traffic to them.

the restaurant will come to know this and would soon remove all these links or even google my business page.

 

if it is restaurants page, restaurant should have the right to add or remove any links which are they paying on the metered basis

 

 

How to edit the "reservations" link for a restaurant

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

This is so true that Google is in another contract with this 3rd party website to sell restaurants organic traffic to them.

the restaurant will come to know this and would soon remove all these links or even google my business page.

 

if it is restaurants page, the restaurant should have the right to add or remove any links which are they paying on the metered basis

 

How to edit the "reservations" link for a restaurant

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

On the listing for my restaurant the "reservations" link takes potential diners to open table (who we do use for table management), however when a diner books through their website we incur a surcharge compared to when they book through our website. How do I amend this link? And if I can't amend it can I remove it?

 

Many thanks for your help in advance

How to edit the "reservations" link for a restaurant

Rising Star
# 9
Rising Star

You cannot remove it - it is part of your deal with Open Table.  As long as you use Open Table, the reservation link will appear on your listing.

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile