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How do you handle incorrect or fraudulent reviews

[ Edited ]
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# 1
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We've had a review for our DNA@Home ( service from a lady who feels she's been treated pretty badly - in fact she felt so bad she wrote the same review against this site and our main site as well!  


The trouble is she isn't one of our customers - we've checked our case management and financial systems and she's not there!!


So she must have made a mistake (surely someone wouldn't do this deliberately?).


How do I get the review removed, or get the contact details of the person so i can contact her to find out more details?  I've already flagged it as inappropriate but that's hardly the correct description!!