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How do I set a location to temporarily closed

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This store is temporarily closingfor renovations.  The location is currently active on Google maps and will remain active after the renovations.  The only options I see are to set special hours on every individual day the location is closed.  Is there an option to just set the location as temporarily closed for a date range so that customers will understand that the store is temporarily closed and will reopen soon?

 

Business name:  Coach

  
Located in: CF Pacific Centre
Address: 701 W Georgia Street, Vancouver, BC V7Y 1G5, Canada

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
May 2016

Re: How do I set a location to temporarily closed

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭
Hi Sam,

You can always set special hours for your business such as when businesses close for long periods for holidays. You can set these hours in bulk or through the browser

How Tohttps://support.google.com/business/answer/6303076

View solution in original post

Re: How do I set a location to temporarily closed

[ Edited ]
Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi Sam,

From your Google MyBusiness account you can mark your location as closed. Google won't actually remove the listing so as long as you have access to the location in your account you can log back in and re-open once renovations are complete.

Help article https://support.google.com/business/answer/6314541

Re: How do I set a location to temporarily closed

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Jordan,

I'm aware of that option. The issue is we don't think this clearly
communicates to customers that the location will be closed for an extended
period of time and that it will be reopening in the next few days or weeks future. We're concerned
that customers will be confused when they search for our retail location
and see that it's closed mid-afternoon when it would normally be open. In
this context we're concerned that they may conclude that the location
is permanently closed.

If this isn't a feature I would love to see it become a feature. We'd like
to be able to communicate to customers that:

- the store is temporarily closed
- when the temporary closing began
- when the temporary closing will expire

Thanks for the speedy response. My client and I both appreciate it!

--

<edited by a Community Manager as noted below>
 
NOTE: This post has been edited by a Community Manager - per Community Guidelines - in order to remove contact information which was most likely due to an email or mobile footer. This is done in order to protect account security and/or privacy. Please be sure to remove this information in future replies. Thank you for your understanding.
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
May 2016

Re: How do I set a location to temporarily closed

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭
Hi Sam,

You can always set special hours for your business such as when businesses close for long periods for holidays. You can set these hours in bulk or through the browser

How Tohttps://support.google.com/business/answer/6303076

Re: How do I set a location to temporarily closed

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I would like this option as well since we are a seasonal business, Google shows we are always open

Trevor

Re: How do I set a location to temporarily closed

Top Contributor
# 6
Top Contributor
Currently the only way to deal with this issue is to mark your listing is closed. You can do this inside your dashboard and when your business is open simply go back to your dashboard and mark it as open. Google is aware that many people want to see adjustments to this process. Thanks for bringing up a great topic.
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: How do I set a location to temporarily closed

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thank you, just not comfortable with the wording "permanently closed"

I appreciate that it's being looked into

Trevor Herrle-Braun
Herrle's County Farm Market

How do I set a location to temporarily closed

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Have you found a solution for this? I also have a huge problem with the absence of this feature right now..

 

All the best!

Re: How do I set a location to temporarily closed

Top Contributor
# 9
Top Contributor

Hi @Andrei M G, there is no solution yet, other than the one that I mentioned.

 

I do know that Google is aware that this is not an ideal user experience and has mentioned that it is on their to-do list.

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

How do I set a location to temporarily closed

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Is there any limit to the length of time a business can set "special hours"?  For example, if I upload a spreadsheet indicating my business is under "special hours" from October 1 - April 30 with no hours open, but we return to "standard hours" as of May 1st, will the system accept this, or consider this to be too many "special hours" or too long with no hours available?