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How do I get Google Verification to stop calling me?

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# 1
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I get several phone calls a week from an automated voice asking me to verify my Google Business listing. My business is permanently closed and I have indicated this on my Google listing. The voice tells me to "press 1 now to verify your google business listing press 7 to remove yourself from the verification system." Whether I press 1 or 7 the call hangs up. But a few days later the phone calls return. How can I get this to stop?? (The calls come from a different phone number each time so blocking the number won't help.)

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Accepted by topic author Mindi B
May 2017

How do I get Google Verification to stop calling me?

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# 4
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Hi Mindi,

 

If you log into your Google my business account, up the top right click the menu & hit "Support".

 

You can then fill all of your info out, i'm sure once you explain your situation to a rep they will stop calling.

 

Good luck!

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How do I get Google Verification to stop calling me?

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# 2
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Get in touch with Google my business support, they should be able to action this quickly as i have had a similar issue in the past - https://support.google.com/business/?hl=en

How do I get Google Verification to stop calling me?

Follower ✭ ✭ ☆
# 3
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How do I contact them? I just see articles posted. Is there an email address I can send my request to?

Marked as Best Answer.
Solution
Accepted by topic author Mindi B
May 2017

How do I get Google Verification to stop calling me?

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆

Hi Mindi,

 

If you log into your Google my business account, up the top right click the menu & hit "Support".

 

You can then fill all of your info out, i'm sure once you explain your situation to a rep they will stop calling.

 

Good luck!

How do I get Google Verification to stop calling me?

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

I found it. Thank you!

How do I get Google Verification to stop calling me?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I am having the same issue, but on a personal cell number I have had for over 17 years that has NEVER been registered (not authorized to by me anyway) to any business... 

I don't have the option to 'log into my business account' as I HAVE NONE. 

 

Am also getting extremely upset by the fact I have chosen the option "to be removed" multiple times, been told by the recording "this is your last notice" but it has continued at least 5 more calls, and I have chosen to talk to a rep 4 times and BEEN HUNG UP ON every time as soon as I say "I'm trying to get OFF this list".. No one will even stay on the line to say 'goodbye' they just hang up, m then I get another call 48hrs or less later! 

WHO/WHERE do I contact at Google to get off this list... This thread is the only one I have found so far, and it's saying to log in and select closed permanently.... Problem is if this phone is listed on a business I DIDN'T DO IT NOR AUTHORIZE It and have no idea what business it's supposed to be. 

My number is NOT coming up on a Google search for businesses! 

 

Help! 

Re: How do I get Google Verification to stop calling me?

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆
I contacted Google about this and below is their reply. The short answer:
the calls are not from Google and instead its a robocall. I don't
understand what they are trying to sell since no matter what I do they hang
up. Your best bet is to change your phone number.

Greetings from Google !

Unfortunately, not all phone calls from people claiming to be associated
with Google are legitimate, they must be some marketing company.


Google does not:

-

​charge for inclusion in Google My Business or in Google Search.
-

offer to improve your search ranking or manage your business’s online
profile.
-

ask you for your password or verification code. You should never provide
sensitive information about your account (like your password and
verification code) to a caller.


If you receive a robocall—a call placed with a recorded voice—for any of
the above reasons, it is not from Google. The Federal Trade Commission has
established a Robocalls resources website with
additional information about robocalls and steps you can take if you
receive one.

This links to an article about reporting and protecting yourself from
robocalls. Please click here

to report and protect yourself from robocalls.


Have a nice day!

How do I get Google Verification to stop calling me?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

ive done this and the guy on the phone said yet verified I will get you off the list and you wont receive any more phone calls.  No luck they are still calling

How do I get Google Verification to stop calling me?

Follower ✭ ✭ ☆
# 9
Follower ✭ ✭ ☆

I contacted Google about this and below is their reply. The short answer:
the calls are not from Google, its a robocall. No matter what you do they will keep calling. Your best bet is to change your phone number. Hope this helps.
_______


Greetings from Google !

Unfortunately, not all phone calls from people claiming to be associated
with Google are legitimate, they must be some marketing company.


Google does not:

-

​charge for inclusion in Google My Business or in Google Search.
-

offer to improve your search ranking or manage your business’s online
profile.
-

ask you for your password or verification code. You should never provide
sensitive information about your account (like your password and
verification code) to a caller.


If you receive a robocall—a call placed with a recorded voice—for any of
the above reasons, it is not from Google. The Federal Trade Commission has
established a Robocalls resources website with
additional information about robocalls and steps you can take if you
receive one.

This links to an article about reporting and protecting yourself from
robocalls. Please click here

to report and protect yourself from robocalls.


Have a nice day!

Re: How do I get Google Verification to stop calling me?

Follower ✭ ✭ ☆
# 10
Follower ✭ ✭ ☆

I've been in business with the SAME PHONE NUMBER FOR 34 YEARS.  It is ONLY because of GOOGLE that I am getting CALLS EACH WEEK from these ROBOCALL SPAMMERS telling me that my GOOGLE LISTING has some kind of errors and my business may be removed from GOOGLE.  SO GOOGLE! USE SOME OF YOUR BILLIONS OF DOLLARS AND STOP THE ROBOCALLS THAT YOU HAVE FOSTERED WITH THE 'MY GOOGLE BUSINESS' PAGES.  HERE IS MY 'GOOGLE SCAM' CALL LOG:

Normal Google listing scam 318-317-4929 2/24/2016 3:28 PM
Normal Google listing scam 318-317-4929 2/26/2016 2:25 PM
Normal Google listing scam 318-317-4929 3/18/2016 2:43 PM
Blocked Google listing scam 318-317-4929 4/1/2016 2:19 PM
Blocked Google listing scam 318-317-4929 5/12/2016 2:10 PM
Blocked Google listing scam 318-317-4929 6/23/2016 9:16 AM
Blocked Google listing scam 318-317-4929 7/27/2016 4:03 PM
Blocked Google listing scam 318-317-4929 7/29/2016 3:09 PM
Blocked Google listing scam 318-317-4929 9/29/2016 3:36 PM
Blocked Google listing scam 318-317-4929 11/25/2016 10:43 AM
Normal Google listing scam 318-775-3269 8/3/2017 2:19 PM
Blocked Google listing scam 318-775-3269 8/18/2017 10:21 AM
Blocked Google listing scam 318-775-3269 8/24/2017 11:49 AM
Blocked Google listing scam 318-775-3269 8/25/2017 12:41 PM
Blocked Google listing scam 318-775-3269 8/25/2017 5:14 PM
Blocked Google listing scam 318-775-3269 8/28/2017 5:44 PM
Blocked Google listing scam 318-775-3269 9/18/2017 9:28 AM

Blocked Google listing scam 318-775-3269 9/18/2017 1:20 PM

Blocked Google listing scam 318-775-3269 9/19/2017 9:14 AM
Blocked Google listing scam 318-775-3269 9/20/2017 10:44 AM
Blocked Google listing scam 318-775-3269 9/20/2017 1:04 PM
Blocked Google listing scam 318-775-3269 9/21/2017 9:18 AM
Blocked Google listing scam 318-775-3269 9/22/2017 12:47 PM
Blocked Google listing scam 318-775-3269 9/22/2017 3:35 PM
Blocked Google listing scam 318-775-3269 9/22/2017 5:30 PM
Blocked Google listing scam 318-775-3269 9/25/2017 10:32 AM
Blocked Google listing scam 318-775-3269 9/26/2017 3:08 PM

Normal Google Listing Scam 318-415-7700 7/24/2015 10:36 AM
Normal Google Listing Scam 318-415-7700 9/10/2015 1:27 PM
Blocked Google Listing Scam 318-415-7700 10/9/2015 11:25 AM
Blocked Google Listing Scam 318-415-7700 3/10/2016 1:53 PM
Blocked Google Listing Scam 318-269-8482 1/18/2017 3:21 PM
Normal Google Listing Scam 318-269-8482 1/24/2017 2:15 PM
Blocked Google Listing Scam 318-269-8482 1/27/2017 12:33 PM
Normal Google Listing Scam 318-269-8482 2/1/2017 4:32 PM
Blocked Google Listing Scam 318-269-8482 2/8/2017 10:24 AM
Normal Google Listing Scam 318-269-8482 3/8/2017 11:19 AM
Normal Google Listing Scam 985-772-7980 8/4/2017 4:29 PM
Blocked Google Listing Scam 985-772-7980 8/8/2017 9:14 AM
Blocked Google Listing Scam 225-960-6039 8/9/2017 9:18 AM
Blocked Google Listing Scam 225-960-6039 8/14/2017 9:29 AM
Blocked Google Listing Scam 225-960-6039 8/14/2017 3:14 PM
Blocked Google Listing Scam 985-772-7980 8/17/2017 9:01 AM
Normal Google Listing Scam 225-960-6039 8/22/2017 10:20 AM
Blocked Google Listing Scam 985-772-7980 8/22/2017 3:24 PM