My Business
2.2K members online now
2.2K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

How do I get GMB to stop automatically updating the hours of operation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For the last few months I have had an issue on one of the stores I manage where the Hours of Operation update automatically. They are a Car dealership that has several departments and we set the hours to be the earliest open to the latest closing time. That being said, every few days the hours update to reflect just one of the departments which is a problem because it shows the store as being closed on Sundays when its open. I've contacted GMB to give them the correct set of hours several times, made changes to site to reflect the combined hours, made sure all off-site directory listings reflect the combined hours and put more emphasis on the other departments but at this point it seems that nothing sticks. I've had it go as long as 2 weeks without updates or as little as 1 day but eventually, it always reverts back. 

 

Is there anything else that I can do to correct this issue?

 

1. Tustin Toyota 
2. 36 Auto Center Dr Tustin, California 92782
3.(714) 602-5311
4. https://plus.google.com/100821806777373582261/about?gmbpt=true&hl=en&_ga=1.148460785.797615885.14504...

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Haley W
September 2016

Re: How do I get GMB to stop automatically updating the hours of operation

Top Contributor
# 2
Top Contributor

I took a look on MapMaker ("Tustin Toyota") and indeed the hours keep changing there

 

I recommend to contact business support regarding this 

 

Please contact Googel requesting  a call back:

The best way to contact business support:
request a call back - "Talk to a specialist"
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Haley W
September 2016

Re: How do I get GMB to stop automatically updating the hours of operation

Top Contributor
# 2
Top Contributor

I took a look on MapMaker ("Tustin Toyota") and indeed the hours keep changing there

 

I recommend to contact business support regarding this 

 

Please contact Googel requesting  a call back:

The best way to contact business support:
request a call back - "Talk to a specialist"
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How do I get GMB to stop automatically updating the hours of operation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks! I will continue to work with Google My Business on this issue