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How do I edit the menu on our Google Business page?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I cannot find any settings that allow me to change the menu on our Maps page. I similarly cannot find any help pages detailing how to do this. I'm assuming at this point that it's an automatic thing that Google does for you. How do I go about changing that?

 

Our website has a list of loose leaf teas you can purchase, but our menu should consist of the drinks we make in store. The menu we're currently displaying is of the looseleaf teas.

1 Expert replyverified_user

Re: How do I edit the menu on our Google Business page?

Top Contributor
# 2
Top Contributor

Hi @Customer S

 

Can you provide the business page url or name and address, so I can take a look at the page and provide some advise.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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How do I edit the menu on our Google Business page?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Here it is: 

Sencha Tea Bar

https://goo.gl/maps/U6FnLgb4aXM2

 

Marked as Best Answer.
Solution
Accepted by topic author Customer S
October 2016

Re: How do I edit the menu on our Google Business page?

Top Contributor
# 4
Top Contributor

Hi @Customer S

 

That menu is coming from: http://places.singleplatform.com/tea-garden-23/menu?ref=google

 

They must have scraped your menu when you were still Tea Garden Inc.

 

So you have two choices:

 

If you want this removed from your business page, you will need to contact Single Platform and request removal, then contact google business support and request removal

 

If you want it to remain then you need to claim the page on single platform and keep this updated.

 

You can contact them for removal here:

http://www.singleplatform.com/contact-us

 

Then contact Google business support for removal of the Menu Link

 

Contact Business Support 

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

OR - Go to Dashboard >> Manage Location

Top Right ( Hamburger Menu ) >> Support

Contact Business Support.png

 

Select Support >> Help Menu Pops Up

Scroll Down to Email

 

Contact Business Support Email and Call Back.png

 

Fill in the details >> Request Call Back or Email

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

How do I edit the menu on our Google Business page?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you. I'll be able to fix this now.

 

How do I edit the menu on our Google Business page?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

 

To the kindred soul on the other end,

I have never been so disappointed with Google. I spoke with a senior advisor Sarah S (Sarahis@google.com). She was great on the phone but unhelpful as department (G Suite) doesn't handle my type of inquiry. The department that does manage my issue (google my business) discontinued phone support a year ago. Somehow, magically I was able to get in touch with someone a few weeks ago with the phone support side of google my business but now am no longer able. The issue remains unresolved. I'm hoping by some miracle that whomever is reading this can help me edit the hyperlink for my food menu for my business listing. Currently, my business "Ermanos Craft Beer and Wine Bar" when searched on google.com shows "ermanosbrew.com" and has a hyperlink to our "fall menu.pdf". I would like this edited to the following hyperlink with the same txt reading "ermanosbrew.com" (https://static1.squarespace.com/static/5519c263e4b0176484d86898/t/587542bbf7e0abe76f0d7f7d/148407981...). That is all I want. This should be a simple fix that the business owners are able to manage on their own especially since google shut down the phone support for Google My Business and not given this option on the "manage my listing". I get why they discontinued the phone support, it's a free service. Anyway, after killing a few hours on the phone the best way I have found of getting my snowball of a request into this flaming abyss of the google support ether is by going to:

Going to
https://support.google.com/business/search?q=change+my+menu
- change my menu
- Edit your business listing on Google
- Was this article helpful?
- no

The screen shot attached doesn't illustrate the problem. To see the problem go to google.com and search "ermanos menu" and look under menu where it directs to fall-menu.pdf.

Cheers and thanks,

Eric Erman
248 891 2710
erman.eric@gmail.com
Ermanos Craft Beer & Wine Bar

Re: How do I edit the menu on our Google Business page?

Top Contributor
# 7
Top Contributor

Hi @Eric E

 

You can still contact business support

 

Google uses the information on your website to display the menu. Obviously Google does not work in real time and has to physically crawl, find and index website page. It then has to update all data centres around the world to reflect the fact that you changed the URL.

 

The quickest way to resolve this is to ask your Developer to 301 redirect the old menu page to the new menu page.

 

However looking at the site, you don't seem to have a menu page anymore, its parallax scrolling, which I do't believe Google will display.

 

Ideally you want your menu on its own URL : www.ermanosbrew.com/menu

 

Then you update this menu on site and not have to change URL's thereby preventing this from happening again.

 

You can also be adding the "menu" to structured data markup on your site, which also helps guide Googlebot

 

Example: https://schema.org/Restaurant

<script type="application/ld+json">
{
  "@context": "http://schema.org",
  "@type": "Restaurant",
  "name": "Fondue for Fun and Fantasy",
  "description": "Fantastic and fun for all your cheesy occasions",
  "openingHours": "Mo,Tu,We,Th,Fr,Sa,Su 11:30-23:00",
  "telephone": "+155501003333",
  "menu": "http://example.com/menu"
}
</script>

 

Recap:

 

Ideally place your menu on its own page

301 redirect old menu page to new menu page.

 

Or contact business support, they may be able to change the URL in the back end, but as I suspect its a parallax site, they may not.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

How do I edit the menu on our Google Business page?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

did you manage to resolve this?

How do I edit the menu on our Google Business page?

Top Contributor
# 9
Top Contributor

Hey @Taner T

 

If you check their GMB page you will see that the old menu has been removed



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: How do I edit the menu on our Google Business page?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
No, I've still been waiting to get this issue resolved. I have a hyperlink
to my menu but google won't link it.


Eric Erman
Ermanos Craft Beer & Wine Bar
220 North Fourth Avenue
Tucson, Arizona 85705
ermanosbrew.com