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How do I close and relocate my business listing?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our business has recently moved offices to a larger one, we closed the office location we left on google my business and opened a new location on google my business and have verified it with google.

 

The problem is that now the old location comes up as business closed in the search results rather than the new location. As such we have reopened the location on google my business as it looked like our business was shut permanently.

 

How can we effectively remove the old address location from google and allow the new address to show up in the results?

 

The business is called CK Clinical and this is the link https://plus.google.com/u/2/b/106375659572466607119/+ckclinical/posts

 

T: +44(0)1246 457 705

E:Ldefrece@ckagroup.co.uk

Address:CK Clinical, Walkern Road, Stevenage, Hertfordshire, SG1 3QP

 

Thank you

 

Lauren

1 Expert replyverified_user

Re: How do I close and relocate my business listing?

Top Contributor
# 2
Top Contributor

Hi Lauren

Belive you did it not correctly to "reopen" the outdated address.(I will perhaps explain later the reason)

I can see your porived URL is about the mentioned new addres. But this listing isn't yet verified - at least it isn't tied to GoogleMaps.

So I need to know what this page looks in your dashboard

 

And I also would like to know the old and now "outdated" address.

 

btw an other matter:

 

on your website https://ckclinical.co.uk/contact-us/ you inform like

"Our Offices

Our four main locations are listed below:"

 

but infact you list three locations only - bit confusing for your clients isn't it?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How do I close and relocate my business listing?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut

 

Here are the addresses you requested: 

 

The new address: Pond Close, Walkern Road, Stevenage, SG1 3QP

The old address is: 9 high Street, Stevenage, SG1 3BG

 

Thank you for your help with this. Lauren

DashboardsDashboardsDashboardsDashboards

 

Re: How do I close and relocate my business listing?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Helmut

 

Here are the addresses you requested: 

 

The new address: Pond Close, Walkern Road, Stevenage, SG1 3QP

The old address is: 9 high Street, Stevenage, SG1 3BG

 

Thank you for your help with this. Lauren

DashboardDashboard
DashboardDashboard

Re: How do I close and relocate my business listing?

Top Contributor
# 5
Top Contributor

@Jonathan H

 

I see two listings and suppose those are the listings in question:

 

1# "CK Clinical" at your new address Pond Close, Walkern Road, Stevenage, Hertfordshire SG1 3QP, UK

Link: https://maps.google.co.uk/?cid=11586233158309940954

 

2# "CK Clinical" at your old address 9 high Street, Stevenage, SG1 3BG

Link: https://maps.google.co.uk/?cid=1967668957771769084

 

Two questions:

A# are this the both listings in question

B# neithr of the two seem marked as closed.

And I also don't see or get a link to any other closed Business "CK clinik" at the latter address.

 

Can you please clarify or confirm you are talking about 1# & 2#  


 
 
 
 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How do I close and relocate my business listing?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Helmut

 

A. yes these are both the listings in question

B: I have reopened:

 

2# "CK Clinical" at your old address 9 high Street, Stevenage, SG1 3BG

Link: https://maps.google.co.uk/?cid=1967668957771769084

 

I reopened this address on the dashboard because when people were searching for CK Clinical on google, it was showing the business as closed and was not showing the new address (Pond Close, Walkern Road, Stevenage, Hertfordshire SG1 3QP, UK). As such i had to reopen the old address so it was clear that we are still trading.

 

C: What i want to do is close: 

2# "CK Clinical" at your old address 9 high Street, Stevenage, SG1 3BG

Link: https://maps.google.co.uk/?cid=1967668957771769084

 

And officially have the new address appear in the google searches.(new address: 

1# "CK Clinical" at your new address Pond Close, Walkern Road, Stevenage, Hertfordshire SG1 3QP, UK

Link: https://maps.google.co.uk/?cid=11586233158309940954)

 

Many thanks 

 

Lauren

Re: How do I close and relocate my business listing?

Top Contributor
# 7
Top Contributor
It was and is a fault - not to say a big mistake- of you having reopened the old address.

Close it as soon as possible again.
Once this is done and marked as closed (not before) ask business support to redirect all search results giving the old listing as search result redirecting to the new address listing.

do as similar as Joy Hawking did in here

https://twitter.com/GoogleSmallBiz

Her great working sample is in here
https://twitter.com/JoyanneHawkins/status/697814441614659584

replace her two links for the old and new address by your according

Link old: https://maps.google.co.uk/?cid=1967668957771769084
Link new: https://maps.google.co.uk/?cid=11586233158309940954)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How do I close and relocate my business listing?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Helmut

 

Thank you very much for your help, I have losed the address and tweet google small business, so hopefully it will work.

 

Thank you

 

Lauren 

Re: How do I close and relocate my business listing?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi Helmut

 

I have tweeted https://twitter.com/GoogleSmallBiz stating the information as required but i have not heard anything back from them yet and the company i work for are not very happy as the business looks closed.

 

How long does it normally take them to get back

 

Thanks

 

Lauren

 

 

Re: How do I close and relocate my business listing?

Top Contributor
# 10
Top Contributor
used to be they are very fast.
Do you have by chance a link to your tweet?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile