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How do I check whether I get calls from customer.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My Business Name is Promoters Global Marketing LLC.

In my beleif i have received 2 calls last week from the customer for the enquiry after seeing my business on google search results.

But when I check my Google insight graph it shows I have 18 calls from google business from the past 14 weeks. I am very surprised that I have not recieved that much calls as I know is only the 2 calls which I received.

Why is it so?

Is there any option to check whether I received the call or I didnt respond to that call?

1 Expert replyverified_user

Re: How do I check whether I get calls from customer.

Top Contributor
# 2
Top Contributor

Hi @THAHSEER A

 

There is no option to see if you received the calls. The data is tracked when a person clicks on Call Business in search results.

 

There is no way for Google to know if they actually chose to dial the number via their mobile phone or not.

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Re: How do I check whether I get calls from customer.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Is the google counts, when they just press the call button exactly without
proceeding with the call?

Re: How do I check whether I get calls from customer.

Top Contributor
# 4
Top Contributor
When the person selects Call on their mobile, this is an action.

I cannot envisage Google ever being able to track if a mobile makes a call .... and if they did, it would be very very scary world



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership