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How can someone remove their own review?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a patient who wrote a negative review without contacting our business.  After seeing the review and addressing the issue with the patient, she is now a valued patient as is her entire family.  They are now business promoters.  I made a follow up call to the patient several weeks after her visit to see how her visit went.  She couldn't talk hightly enough about the business and the doctor.  When I told her my concern was that she hadn't modified or deleted her review I assumed she was still not satisfied.  At that time she told me that was not the case and that she is not familiar with Google and dosn't know how to remove her review.  I told her I would be glad to help her but, I also don't know how to do this and can't find the answer anywhere on google.  How can I assist her or point her in the correct direction in reflecting her new feeling about her eye doctor that she is now absolutely a fan of?

2 Expert replyverified_user

Re: How can someone remove their own review?

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi @Robert P

 

The patient can update their review (rating and comments) or delete it by following the instructions in this article under "See or edit your reviews":

https://support.google.com/maps/answer/6230175



TomW, Google My Business Top Contributor
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Accepted by topic author Robert P
January 2017

How can someone remove their own review?

Top Contributor
# 3
Top Contributor

Here are the instructions to edit or delete a review

https://support.google.com/maps/answer/6230175?co=GENIE.Platform%3DDesktop&hl=en

 

See or edit your reviews

If you have Location History turned on, you can see a list of places you've visited or places that you might want to review.

  1. Open Google Maps.
  2. In the top left, click the Menu Menu.
  3. Click Your contributions.
  • To see places that you’ve already reviewed, choose Reviews.
  • To see places you might want to review, choose Contribute.
  1. On your computer, open Google Maps.
  2. In the top left, click the Menu Menu.
  3. Click Your contributions.
  4. Choose Reviews.
  5. Next to the review you want to edit or delete, click More More.
  • To edit a review, click Edit review.
  • To delete a review, click Delete review.