My Business
2.1K members online now
2.1K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

How can i edit a general review score of a google maps location?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Why is my general review for a location 4,7 stars if i have 6 reviews, all of them of 5 star?

How can i correct this?
 
Thank you,
Alexandra 
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Ryan K (Community Manager)
March 2016

Re: How can i edit a general review score of a google maps location?

[ Edited ]
Top Contributor
# 3
Top Contributor

Hi Alexandra,

There is no way to edit your own review score, or anyone else's. That would lead to abuse.

Google controls the review score and it's an aggregate average of all your reviews and other factors, not just on Google but on other sites as well. So if Google has found some lower rated reviews on other sites it could pull your score down.

Google help docs say: "We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment."

Here is more info: https://support.google.com/business/answer/4801187?hl=en

 

 

View solution in original post

How can i edit a general review score of a google maps location?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Why is my general review for a location 4,7 stars if i have 6 reviews, all of them of 5 star?

How can i correct this?
 
Thank you,
Alexandra 
Marked as Best Answer.
Solution
Accepted by Ryan K (Community Manager)
March 2016

Re: How can i edit a general review score of a google maps location?

[ Edited ]
Top Contributor
# 3
Top Contributor

Hi Alexandra,

There is no way to edit your own review score, or anyone else's. That would lead to abuse.

Google controls the review score and it's an aggregate average of all your reviews and other factors, not just on Google but on other sites as well. So if Google has found some lower rated reviews on other sites it could pull your score down.

Google help docs say: "We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment."

Here is more info: https://support.google.com/business/answer/4801187?hl=en

 

 

Re: How can i edit a general review score of a google maps location?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Dear Linda,

The score was corrected, thank you! I have the same problem with an other location of ours: https://www.google.ro/maps/place/One+Her%C4%83str%C4%83u+Plaza/@44.4788348,26.0918473,539m/data=!3m2...
I understand your explanation but taking into consideration that the previous was corrected, maybe we have the same problem with this location as well?
On other pages (such as Facebook) we have the same reviews (5stars).

Thank you,
Alexandra