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How can I update information on the Google website.

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# 1
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How do I get some information updated on the Google website? I submitted my feedback and I thought I edited the information but the site has not been updated. Google's website https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=chicago+board+of+health...

The Chicago Board of Health has (312) 747-8406 but their correct phone number is (312) 747-9884.  The Department of Finance (312) 747-8406 receives numerous calls for the Chicago Board of Health.
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Marked as Best Answer.
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Accepted by Manoj S (Google Employee)
April 2016

Re: How can I update information on the Google website.

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# 2
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Hi @Sharon K,

When you say 'submitted some feedback', what do you mean exactly? Google provides a few different ways for people to suggest changes to local business profiles, but if you represent the Chicago Board of Health in an official capacity, then the 'correct' way to do it is to actually claim the listing. 

A bigger issue though, it looks like there are two different listings for the Chicago department of public health. 

Here's the one you linked to (with the incorrect number, and a review):
https://plus.google.com/113958989500444324199/about

And here's the other one, with the correct phone number already:
https://plus.google.com/101638043591539084283/about

What you're going to end up needing to do, is to claim one of the listings, then have support merge the two. Once you have the claimed listing, you'll be able to make changes to the business information in your Google my Business dashboard. In a case like this with two unclaimed listings, I'm not sure which one they'd have you claim, so I'd suggest you start by calling support:
https://support.google.com/business/contactflow?hl=en

Right now it's Christmas, so you'll need to wait until Saturday probably before you'll be able to call in.

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View solution in original post

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: How can I update information on the Google website.

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi @Sharon K,

When you say 'submitted some feedback', what do you mean exactly? Google provides a few different ways for people to suggest changes to local business profiles, but if you represent the Chicago Board of Health in an official capacity, then the 'correct' way to do it is to actually claim the listing. 

A bigger issue though, it looks like there are two different listings for the Chicago department of public health. 

Here's the one you linked to (with the incorrect number, and a review):
https://plus.google.com/113958989500444324199/about

And here's the other one, with the correct phone number already:
https://plus.google.com/101638043591539084283/about

What you're going to end up needing to do, is to claim one of the listings, then have support merge the two. Once you have the claimed listing, you'll be able to make changes to the business information in your Google my Business dashboard. In a case like this with two unclaimed listings, I'm not sure which one they'd have you claim, so I'd suggest you start by calling support:
https://support.google.com/business/contactflow?hl=en

Right now it's Christmas, so you'll need to wait until Saturday probably before you'll be able to call in.

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.