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Help pleeeease! Few businesses on same address but review has merged

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business: www.torbaytravelclinic.co.nz (New google verified business) 

Is on the same premise as another medical clinic: www.torbaymedical.co.nz

 

Now the reviews for Torbay Medical Centre is coming under our Torbay Travel Clinic. 

What can I do to fix this?

I can't seem to find a way to contact google to fix this. 

 

Jess 

Help pleeeease! Few businesses on same address but review has merged

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Do you each have a seperate address, at least one with a Suite No?

 

You must have different phone nos.

 

You need photos of your own reception area with branding showing.

 

Make sure additional red pins are a few ten of metres from the first one which should be on the street entrance to the building or parking lot.

 

The pins are placed highest ranking first so the lowest ranking of those shown is on top!

Help pleeeease! Few businesses on same address but review has merged

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We do not have Different phone numbers?

Can we not separate businesses that have same phone numbers??

 

Help pleeeease! Few businesses on same address but review has merged

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Same receptionists making different appointments for different clinics. 

 

Re: Help pleeeease! Few businesses on same address but review has merged

Participant ✭ ✭ ✭
# 5
Participant ✭ ✭ ✭

I am afraid the phone no is the prime key for a GmB listing.

Help pleeeease! Few businesses on same address but review has merged

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Andrew, thanks for this. 

I have managed to get a different phone number. But we still have merged reviews. How do I fix this?

When I google "Torbay Travel Clinic" the google review of "Torbay Medical Centre" comes under the travel clinic. which is really annoying. 

Jess

Help pleeeease! Few businesses on same address but review has merged

Participant ✭ ✭ ✭
# 7
Participant ✭ ✭ ✭

Reveiws are periodically re-connected with GmB entries.

 

Are you saying reviews left on one of the GmB search result listing is appearing on the other one?

 

What you are trying to do by having two self owned listings at one address in the same general business area is pushing the limits.

 

Reviews are linked by algorithms.

Help pleeeease! Few businesses on same address but review has merged

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

It's 2 different completely separate businesses under one address. 

Now has 2 different numbers as suggested in order to separate the business. 

How do I separate the business? Or whom can I contact for this sort of stuff?

When I type "torbay travel clinic" review of the other business comes up. which is  completely different business. 

 

Re: Help pleeeease! Few businesses on same address but review has merged

Participant ✭ ✭ ✭
# 9
Participant ✭ ✭ ✭

Because you only had one phone no when the Reviews were left that may then determine that those reviews will link to that one business.

 

I had a quick look at the reviews which were variable and the actual business they were left for is not stated.

 

If you contacted Google I would think there is little they would do. And they might Suspend both listings and make you have one.

 

Just improve the service and hope you get better reviews?