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Help please accessing my business page / photos etc

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

We have a google business page attached to the map and our website. It is getting quite confusing because my partner and I both have a couple of google accounts but we cannot seem to access this, everytime we think we are in it, we are shown as an outside user ! we would like to remove some pics and replace with new ones. Also as we work from home and the public never come here, is it poss to stay on the map (as a location/area )but change the picture so its not a google earth image of our house? as far as I know we have verified everything quite a while back.   Thank you 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Ryan K (Community Manager)
February 2016

Re: Help please accessing my business page / photos etc

Top Contributor
# 4
Top Contributor

Hi @Jackie L

 

I've been able to find this Google+ business page for you: https://plus.google.com/u/0/+ChildrensentertainmentleicesterCoUk

 

If you (or your partner) log into Google+ and go to https://business.google.com/manage/#/list

do you see this page listed?

 

if not, then you'll need to regain access to the page by following the steps in this help article: https://support.google.com/business/answer/4566671?hl=en

 

Once you've gained access you'll be able to update photos as well as hiding your full address from the public (leaving only your general location visible).


Priya Chandra, Google My Business Top Contributor
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Re: Help please accessing my business page / photos etc

Top Contributor
# 2
Top Contributor

Hi @Jackie L

 

Can you provide the full name of your business, and the general address (city and state)?

 

Also, if you can provide a screenshot of what you see when you try to access your Google+ business page, that would be fantastic.

 

Thanks.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: Help please accessing my business page / photos etc

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yes , its jack in the box Hire. 116 Dillon Road. Leicester, England
https://www.google.co.uk/search?newwindow=1&site=&source=hp&q=google+maps+uk&oq=google+maps&gs_l=hp....
Marked as Best Answer.
Solution
Accepted by Ryan K (Community Manager)
February 2016

Re: Help please accessing my business page / photos etc

Top Contributor
# 4
Top Contributor

Hi @Jackie L

 

I've been able to find this Google+ business page for you: https://plus.google.com/u/0/+ChildrensentertainmentleicesterCoUk

 

If you (or your partner) log into Google+ and go to https://business.google.com/manage/#/list

do you see this page listed?

 

if not, then you'll need to regain access to the page by following the steps in this help article: https://support.google.com/business/answer/4566671?hl=en

 

Once you've gained access you'll be able to update photos as well as hiding your full address from the public (leaving only your general location visible).


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Help please accessing my business page / photos etc

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you for your reply No , that page isn't listed. I will try what you said, . Thank you

Re: Help please accessing my business page / photos etc

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi

Thank you. The page you send is the one we want to get on, but the link you send doesnt lead to it. The problem is we cannot remember any log in details for the page ! and when we do think weve remembered it leads back to the other ones. I am quite happy to merge them all into 1 if thats possible. We only want to update and keep the one attached to the map. Te one you send the link for . Sorry for being a bit dumb ! Thank you .. I have followed the link and seem to go round in circles ending up logging back into the wrong one again !
What am I doing wrong please? Thanks for your help in advance

Re: Help please accessing my business page / photos etc

Top Contributor
# 7
Top Contributor

Hi @Jackie L

 

I'm sorry but what is this other page that you are logging into?

 

In your first post you said you didn't have access to any pages, but now you seem to be indicating that you do? Can you provide a screenshot of what you see when you go to https://business.google.com/manage/#/list please?


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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