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Help deleting address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

I have been trying to remove my business address from our account but the only option seems to want to delete my entire account.

 

I want to delete it as we do not have a store front and our business is online only. Please help.

 

 

Thank you

1 Expert replyverified_user

Help deleting address

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

If you are only online you should use a Brand page. See the guidelines.

 

https://support.google.com/business/answer/3038177?hl=en-GB

 

Set up a new Brand page. Once its there post on the GmB page asking active customers to move across. Then delete the GmB page.

 

I think thats your only option.

Re: Help deleting address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Ok thanks you that's great.

Can you tell me how I delete the GmB page?

Thankyou

Re: Help deleting address

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭

On the search listing report it as Closed, saying you are the owner and that you have taken advice here to move to a Brand page.

Re: Help deleting address

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

screenshot.JPGHi there,

 

I have tried this but the listing still appears on google - I also tried to delete the business listing and the next page advised it would delete my account which I obviously do not want to do. All I want to do is remove the address from google as I do not trade from the premises - I am online only.


Thank you

 

 

Help deleting address

Top Contributor
# 6
Top Contributor

at first @Scarlet F

your screen grab doesn't say you would delete your entire account.

Its indeed for "removing" the local listing "Fullilove Designes" from your dashboard only.

Otherwise.

Even if you would delete it from your dahsboard it will not disappear from Google 

Read this  HC article (the first two lines only) to understand what I'm saying.

OK now: Since all this will not help you to remove your listing you should contact business support to make them aware you don't serve any customers "in person" as your business is online based only.

They should be able to help you from Monday to Friday during the normal working hours

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting the onlin based listing removed:

Talk to a specialist

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile