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Help: Google is translating my business name!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi! I set up my business name in Google My Business from Peru (in Spanish), but whenever I search for my company using Google in English or from abroad or the US my business name is translated incorrectly.

I already submitted the edit on Google about 2 weeks ago, but the incorrect name is still there! Is there any other way I can change it that actually works?

 

Thank you!

2 Expert replyverified_user

Help: Google is translating my business name!

Top Contributor
# 2
Top Contributor

Hi @Jimena S

 

Please include the following with your question: 
1. Full business name 
2. Current business address 
3. Current telephone number 
4. GoogleMaps Link or GoogleSearch link

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Help: Google is translating my business name!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut! 

 

Thanks for your quick response!

 

1. La Victoria Lab
2. Manuel Arrisueño 697, La Victoria 15034

3. (01) 6058113

4. https://www.google.com.pe/search?q=la+victoria+lab&oq=la+victoria+lab&aqs=chrome..69i57j69i60l4j69i5... (It shows up incorrectly as "Victory Lab" in English, but is really La Victoria Lab in both english and spanish)

Help: Google is translating my business name!

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

@Helmut could you please help me? Thanks!

Help: Google is translating my business name!

[ Edited ]
Top Contributor
# 5
Top Contributor

Hi @Jimena S

 

sorry for the delay

 


I missed your two laast postings because you missed properly tagging me as @Helmut Geissler.

now to your issue:

 

Using GoogleSearch in English Userinterface I get the listing as "victory tab"

while using the Userinterface in Spanish I get it as "la Victoria lab"

 

Is this the issue?

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Help: Google is translating my business name!

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Yes! The proper name is La Victoria Lab in both cases, do you know how I can fix this? I already tried suggesting an edit about 2 weeks ago

Help: Google is translating my business name!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@Helmut Geissler I forgot to tag you! 

Re: Help: Google is translating my business name!

Top Contributor
# 8
Top Contributor

@Helmut Geissler

@Jimena S created duplicate posts, this is the other one for your reference.

https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/Help-Google-is-translating-my-b...

I escalated the matter to our CM for advise.




treebles, Google My Business Top Contributor

Help: Google is translating my business name!

Top Contributor
# 9
Top Contributor

@treebles

 

sent you a PM

greetings

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Help: Google is translating my business name!

Top Contributor
# 10
Top Contributor

Hi @Jimena S

 

just talked with @treebles about the issue.

Since I also made an edit (but it went to "in reveiw") and since Trebles escalated it to our communication manager I could imagine Business Support can fix the issue also.

Note:

Obviously the two names are somewhere tied to the lisitng depending osn the use language Userinterface.

We are both TCs not sure GoogleBusinessSupport can fix the matter.

But its worth a try too:

I recommend getting in touch with GMB support via one of the below options and ask for help in getting the bad English name removed (or for both Userinterfaces to apply the same name "la Victori lab")

Talk to a specialist

Facebook

Twitter

 

If doing so please give us here a feedback what they told you

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
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