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Help: Google is translating my business name incorrectly!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi! I set up my business name in Google My Business from Peru (in Spanish), but whenever I search for my company using Google in English or from abroad my business name is translated incorrectly.

I already submitted the edit on Google about 2 weeks ago, but the incorrect name is still there! Is there any other way I can change it that actually works?

 

Thank you!

 

Here is the info: 


1. La Victoria Lab
2. Manuel Arrisueño 697, La Victoria 15034

3. (01) 6058113

4. https://www.google.com.pe/search?q=la+victoria+lab&oq=la+victoria+lab&aqs=chrome..69i57j69i60l4j69i5... (It shows up incorrectly as "Victory Lab" in English, but is really La Victoria Lab in both english and spanish)

1 Expert replyverified_user

Help: Google is translating my business name incorrectly!

Top Contributor
# 2
Top Contributor

Hi Jimena,

Google My Business does not have any functionality to correct that, you would have to submit the edit through Google Maps. Make sure you are logged in with the Google account that owns the business listing when doing the edit.

Make sure that you have set the language of Maps to English first, this help article explains how to do it.

https://support.google.com/maps/answer/63471

Visit your business listing on Maps, this is the URL

https://www.google.com/maps/place/Victory+Lab/@-12.08855,-77.021394,17z/data=!3m1!4b1!4m5!3m4!1s0x91...

Click the Suggest an edit link in the information panel.

You should see the name listed in both languages, delete the English version of the name and submit your edit. English language users should see in that case the Spanish language version of the name. Do not enter in the English language name box the Spanish language name.

 




treebles, Google My Business Top Contributor

Help: Google is translating my business name incorrectly!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, I tried following the steps but it won't let me delete the English version and press Submit, it forces me to fill the field! What should I do? Thank you!

Help: Google is translating my business name incorrectly!

Top Contributor
# 4
Top Contributor

I will escalate the matter to Google employees, it makes no sense to translate the name, I suspect the solution would be to use the Spanish name, although it would be wrong.

I will post back when I hear from them.




treebles, Google My Business Top Contributor

Help: Google is translating my business name incorrectly!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you very much! Please let me know. We work with international clients and this is really annoying :(