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HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Everyone

 

There is a negative reviewer on Google by the name of Jacob Jones. He has posted over 600 negative, 1 star reviews - on small independent business. These reviews could seriously hurt such small businesses. Below is a link to his profile: 

 

Jacob Jones

https://www.google.com/maps/contrib/106907558629769059871/reviews/@46.8655749,-106.832507,4.25z?hl=e...

 

Could you please help these small businesses out by deleting his profile and removing all the negatives reviews he's posted.

 

Thanks a mil!

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September

Re: HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Top Contributor
# 2
Top Contributor

Hi @Chris G - I will escalate this user to get checked out. thanks



TomW, Google My Business Top Contributor
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View solution in original post

Highlighted
Marked as Best Answer.
Solution
Accepted by topic author Chris G
September

Re: HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Top Contributor
# 2
Top Contributor

Hi @Chris G - I will escalate this user to get checked out. thanks



TomW, Google My Business Top Contributor
Was your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.

HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes, this guy's one star negative reviews are all repetitive, almost auto-generated consisting of comments such as 'Rude and unprofessional!'. That does fall into the category of 'Spam' in Google's guidelines under 'don't post the same content multiple times'. https://support.google.com/business/answer/2622994?hl=en

Some of his comments towards some churches could come under the 'Hate Speech' policy too. Hopefully his profile and 630 negative reviews will get removed. Google needs to protect business owners against such trolls!

 

He's also flagged in this thread: https://www.en.advertisercommunity.com/t5/Spam-Policy/Natures-Inn-Red-Lake/td-p/1186362

Re: HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

My DJ business was also hit by this negative troller with a 1 star. What can we do to get his reviews removed? We know who are clients are, I have not done any events for a Jacob Jones - the review is spam. I flagged it on google as spam several weeks ago but it hasn't come down.

HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Top Contributor
# 5
Top Contributor

I will escalate this one again.



TomW, Google My Business Top Contributor
Was your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.

HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Jacob Jones trolled us with a 1-star review as well.

 

https://www.google.com/maps/contrib/106907558629769059871/reviews/@46.8655749,-106.832507,4.25z?hl=e...

 

Let's get this profile and the reviews removed ASAP

HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Top Contributor
# 7
Top Contributor

Hey all,

 

All reviews from this user have been removed.



TomW, Google My Business Top Contributor
Was your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.

HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thanks for all your work on this. Can you remove the star rating as well? It seems the review is gone but the star rating remains

Re: HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Top Contributor
# 9
Top Contributor

Hi @Brett O - For Nash Construction? he just left that as it wasn't there when I last posted. I'll see if they will remove it and hopefully prevent the user from leaving more reviews or ratings.



TomW, Google My Business Top Contributor
Was your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.

HELP! Being SPAMMED by Negative Review Troll - Jacob Jones!

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

The rating has since been removed. Thanks for your help