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Google using the wrong "My Business" page for Google Search Results

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm not sure this is a help forum but the system led me here so maybe you can help. (Especially since I've been on hold for the past 40 minutes with Google support...)

 

1. Full business name

    Aluma Trailers

2. Current business address

    101 E Seneca Rd Bancroft, IA 50517-8150
3. Current telephone number

    (515) 885-2398

4. Google+ URL

    https://plus.google.com/u/0/b/108952700859040054462/+AlumaTrailersBancroft/videos

 

Main problem:

When searching for my business on Google, only when the searcher types "Aluma" will my profile show up on the right hand side, and even then it is the wrong "My Business" profile.

 

Breakdown:

The account I used to make my business' G+ page is "alumatrailers@gmail.com"

Using G+ I created a profile for "Aluma Trailers" : https://plus.google.com/u/0/b/108952700859040054462/+AlumaTrailersBancroft/videos

From there I crafted the "My Business" profile: https://business.google.com/b/108952700859040054462/dashboard/l/09000535908520630309

I got it verified.

This was the page Google pulled from when people would direct search for us.

 

Now, it's pulling from my "alumatrailers@gmail.com" email profile... which is not built out at all.

 

Why did this change? Why is it registering as separate accounts when one is a means of management?

1 Expert replyverified_user

Re: Google using the wrong "My Business" page for Google Search Results

Top Contributor
# 2
Top Contributor

@Aluma K

 

I'm not quite sure understanding your issue;

From your first link I get this G+ page view:

 

Screenshot 2016-09-16 at 11.26.13.png

 

Guessing this is right - isn't it?

 

Searching for "Aluma Trailers bancroft" I get this knowledge graph:

screenshot-www.google.de 2016-09-16 11-29-27.png

 

 

and swithing then to GMaps I get this 

 

screenshot-www.google.de 2016-09-16 11-31-43.png

 

Whats wrong with this three shown screen grabs regarding your business?

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google using the wrong "My Business" page for Google Search Results

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut, thanks for responding... 

1. It's not using the identity photos that were in place when I first set it up. I'm sorry, I don't have screenshots from then.

2. Then when it does pop up for a search it shows the icon from my management account and not the "My business" profile icon, so it looks like it's pulling from my management account.

3. Since my management account is "AlumaKLM" and not "Aluma Trailers" The profile won't pop up when someone types  "aluma trailers" (like it did before) just "aluma" or "aluma klm". This is why I'm assuming it's pulling from my management account rather than the "My Business" profile I set up.  Screen Shot 2016-09-20 at 9.40.22 AM.png

Screen Shot 2016-09-20 at 9.31.56 AM.pngScreen Shot 2016-09-20 at 9.31.38 AM.png