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Google star rating does not add up!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Yesterday I had 37 reviews with a 3.1 average. I sent out a push to help out on this with clients and and now I have 20 more 5 star reviews but my average went down to 3.0. I checked calculation for all reviews and i should be around a 4.0 now. Whats up with this

1 Expert replyverified_user

Google star rating does not add up!

Top Contributor
# 2
Top Contributor

you are mistaken considering the review score as any kind of average.

It isn't at all.

Its based on bayesian statistics.

 

Read more here: https://support.google.com/business/answer/4801187?hl=en

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile