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Google star rating different than hotel rating

W S
Visitor ✭ ✭ ✭
# 1
W S
Visitor ✭ ✭ ✭

Hello! 

I was hoping to get some clarity on why my Google star rating shows as a 4.2 rating but then it says we are a 3-star hotel. Google star.PNG

Is there a way to change this in Google based on our star reviews? 

 

--Katie 

1 Expert replyverified_user

Google star rating different than hotel rating

Top Contributor
# 2
Top Contributor

@W S

you seem confusing apples and plums

 

The 4.2 **** show you the review score as per this HC article while the mentioned / displayed info "3-star hotel" refers to the international hotel classification.

In rare cases a "international hotel classification" might shown up wrong values

In this case its an error to report to Support.

No idea about your hotel and its classification.

supposed oyur classification is  a "4 star hotel" don't hesitate to contact business support

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile