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Google reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

We had 2 of our 5 star reviews disappear that were posted by our patients last week. Can you help us figure out why this happened and who deleted them?

Thank you!

1 Expert replyverified_user

Google reviews

Top Contributor
# 2
Top Contributor

Hi @Angela C,

 

Google or the user are the only ones that could remove them and Google does removes or filters reviews for a wide variety of reasons.

 

Did either or both of them post their reviews while at the practice by chance?

 

If not, then a link to your listing would be helpful so we can take a peek. We can sometimes still see the reviews from our end and if so, we may be able to give you a good idea about what happened or suggestions about what to avoid in the future.

Google reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Linda, 

 

They did not post the reviews while in the office. Here is the link to our page https://business.google.com/b/115314985217352759135/dashboard/l/11710603422543991202?hl=en&utm_sourc...

Google reviews

Top Contributor
# 4
Top Contributor

Hi @Angela C

 

That link only works for you, when logged into your account. Does not work for anyone else.

 

Can you find your listing on Google Maps and give me that link?