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Google reviews star count

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I wanted to get more Google reviews for my business.  About a month ago, I added the graphic 'review us on Google' to my receipt that I give my customers.  In the past month or so, I have received 5 new Google reviews.  

Now I have 7 reviews in total, all of them 5 stars.  However, Google states that my average rating is 4.8 stars.  

Can someone explain to me why Google does that and how to fix it?

 

1. New Leaf Physiotherapy

2. 1, 606 Christleton Avenue

3. 7783634888

4. https://plus.google.com/u/0/b/106944159831630142166/+NewLeafPhysioCA/posts?_ga=1.249548487.152254293...

1 Expert replyverified_user

Re: Google reviews star count

Top Contributor
# 2
Top Contributor
Hi Rob,

It's a little odd but it's how Google's review ratings work. If you get 3 more 5 star reviews I believe it will then show your average rating as 5.0

Here's a good article about how Google calculates the average rating: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/


TomW, Google My Business Top Contributor
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