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Google reviews missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Google team


when you search diamond palace were showing only 133 Reviews.


we actually have 157 which is also shown on the Google my business app.


the number of review me change in the past couple of hours


could you help tell me how we can show all our reviews to everyone please 




1 Expert replyverified_user

Re: Google reviews missing

Top Contributor
# 2
Top Contributor

Hi @Sales D


In desktop i see 133 and in Maps app i again see 133.


I checked the page cache ( last time Google visited) 12th sept and there was 155.


This means that reviews have been removed.


Obvious Reasons:


Person deleted their review.

Person deleted their account


Not so obvious Reasons:


URLs in reviews
The same review appears elsewhere online 
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address 
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates 
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry


Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google reviews missing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Is there any way of getting back these reviews as they are all genuine and
we worked hard to get them.

The only closest reason is the about having more reviews then other people
in the area or industry.




[image: photo]
*Peter Ngo*
Diamond Palace
p:0207 242 3015 | | w:
| a: 36 Greville
Street, London, EC1N 8TB

Re: Google reviews missing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Tim, it seems several of us are having this issue. Can you look further into this?