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Google reviews missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I monitor my companies reviews and about a month ago, one of the our reviews went missing, I contacted the customer to check that they were still happy and they said that they had not removed it. After talking to 3 different people at Google, they denyed any knowledge of what had happened to the review. I have a print out of the review! 

 
I have today checked our reviews and again another review has disappeared? Again I have the print off (I do this every time a new one goes live) and the customer has not removed it at all, still over the moon with everything! 
 
Has anyone else experienced this? 
 
I also can not seem to find a way of emailing or getting a call back from Google, which is what I did a month ago. 
 
Any thoughts are much appreciated! 
1 Expert replyverified_user

Re: Google reviews missing

Top Contributor
# 2
Top Contributor

Hi @Loren M

 

The two most obvious reasons that a review is removed:

 

The reviewer deleted the review

The reviewer deleted their account.

 

Other reasons that the review may have tripped the filter :

 

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry

 

 



Tim Capper, Google My Business Top Contributor
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