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Google reviews missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

All of our business (Shiraz Rugs) customer google reviews including any new ones go missing (about 15-20 reviews from dates Oct 2015-Dec 2015) except for three of them. 

I am stuck with only three reviews and no other would show.

Please help!

 

The link below is our google url page 

https://plus.google.com/107637655022287894513/about

1 Expert replyverified_user

Re: Google reviews missing

Top Contributor
# 2
Top Contributor

Hi @Rugs R

 

There are quite a few reasons reviews get filtered.

 

The person deleted their review

The person deleted their account

 

 

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry

 

I checked the cache of your page, hoping to see a few of these removed reviews but I can only find the current 3, so I can't see what the possible reason was.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Google reviews missing

Top Contributor
# 3
Top Contributor

Hi @Rugs R

 

There are quite a few reasons reviews get filtered.

 

The person deleted their review

The person deleted their account

 

 

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry

 

I checked the cache of your page, hoping to see a few of these removed reviews but I can only find the current 3, so I can't see what the possible reason was.

 

You could try contacting business support, to see if they can give you any idea.

https://support.google.com/business/contactflow



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership