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Google review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have responded to some reviews about my company on Google. However, after reviewing what I posted all of the formatting appears to have been ignored and there no longer basic things like paragraph breaks. For example I would leave a message along the lines of 

 

'Dear Sara,

 

Thank you for...'

 

and it would turn out as

 

'Dear Sara, Thank you for...'

 

I have tried searching on the internet for a fix but have not come across one so far. Any help would be greatly appreciated.

 

The company info is for a Babyeze ltd., 514 Brompton Walk, West Thrurock, RM20 2ZP,

01708 252 935.

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Babyeze L
August 2016

Re: Google review

[ Edited ]
Top Contributor
# 6
Top Contributor

@Babyeze L & @Helmut Geissler

No matter which character combo I tried the formatting would not carry over to the display of the response in a browser. I tired rtn, cmd-rte & ctrl-rtn and while the formatting was preserved in the GMB interface it was not displayed on the user front end in Safari or Chrome on the Mac nor on those browsers on the iPhone.

 

But the formatting was displayed in the Google Maps app on the iPhone. 

 

The bug (which Helmut will report) is clearly in the display code on the Mac browsers desktop & mobile.

 

Screen shots:

 

Screen Shot 2016-07-29 at 7.12.29 AM.pngFormatting is retained in the Mac GMB interfaceScreen Shot 2016-07-29 at 7.12.12 AM.pngIt is lost upon display in Safari and Chrome on the Mac desktop and on the iPhone.IMG_1741.PNGBut the formatting is retained in mobile Google Maps display

 

 

View solution in original post

Re: Google review

Top Contributor
# 2
Top Contributor
afaik line breaks in reviews or in responses of reviews can created by "ALT and ENTER"
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Dear Helmut,

Thank you for the speedy reply. Just gave it a go, does the same thing as before, is there a different console command as I am using a Mac?

Kind regards,

Babyeze

Re: Google review

Top Contributor
# 4
Top Contributor

@Babyeze L

 

sorry 

I don't own a Mac and therefore don't have any Mac experiences.
But will ping a TC I suppose he is using a Mac : @Mike Blumenthal
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google review

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Dear Helmut,

No problem, thank you anyway.
Marked as Best Answer.
Solution
Accepted by topic author Babyeze L
August 2016

Re: Google review

[ Edited ]
Top Contributor
# 6
Top Contributor

@Babyeze L & @Helmut Geissler

No matter which character combo I tried the formatting would not carry over to the display of the response in a browser. I tired rtn, cmd-rte & ctrl-rtn and while the formatting was preserved in the GMB interface it was not displayed on the user front end in Safari or Chrome on the Mac nor on those browsers on the iPhone.

 

But the formatting was displayed in the Google Maps app on the iPhone. 

 

The bug (which Helmut will report) is clearly in the display code on the Mac browsers desktop & mobile.

 

Screen shots:

 

Screen Shot 2016-07-29 at 7.12.29 AM.pngFormatting is retained in the Mac GMB interfaceScreen Shot 2016-07-29 at 7.12.12 AM.pngIt is lost upon display in Safari and Chrome on the Mac desktop and on the iPhone.IMG_1741.PNGBut the formatting is retained in mobile Google Maps display

 

 

Re: Google review

[ Edited ]
Top Contributor
# 7
Top Contributor

Thanks Mike for your effort.
Have  escalated the matter to our Communication Manager:

for my own reference only:

Response on review issue

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google review

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thank you very much Helmut and Mike for your help.

Re: Google review

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Dear @Helmut Geissler any update?

Re: Google review

Top Contributor
# 10
Top Contributor
if this ever gets fixed it will be months.