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Google review summary isn't accurate

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

How does Google come up with their review summary star score?

 

I have 4 reviews: 1-1 star, and 3-5 stars, but my overall review summary shows a 1 star. That doesn't make sense and is misleading to potential clients who are looking for help, but may not click to read the reviews.

 

Does it take time for Google to update the review summary once you have a mix of reviews? 

 

Here's my google maps listing: https://www.google.com/maps/place/Marci+Payne,+MA,+Licensed+Professional+Counselor/

 

Thank you for your help!

 

Sincerely,

Marci Payne

 

1 Expert replyverified_user
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Accepted by topic author Marci P
April

Google review summary isn't accurate

Top Contributor
# 2
Top Contributor

@Marci P it looks like all your 5-star reviews are fairly recent.  The review average doesn't update in real time and can take up to a week.  Let me know if it hasn't updated in another week.


Joy Hawkins, Google My Business Top Contributor
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Google review summary isn't accurate

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you @JoyHawkins . I appreciate the feedback and will check back after a week if it hasn't updated itself.